Panel Engagement Coordinator II

Nielsen; Penang; On-site; MYR 33,000 - 50,000; Full time

Job summary

Nielsen is seeking a Panel Relation Coordinator in Penang to recruit and onboard panel households, manage participant relationships, and handle inquiries with professionalism.

The role demands 1–3 years in related fields, strong language skills in English and Bahasa Malaysia, and willingness to travel for field visits across territories. A valid driver’s license and reliable transport are preferred.

Qualifications

• Minimum education: SPM, STPM, certificate, diploma, or equivalent.
• 1–3 years in customer service, sales, call center, field operations, market research, or public-facing roles.
• Malaysian citizenship required.
• Willingness to travel regularly across territories for field-based work.
• Valid driver’s license and own transport preferred for field visits.
• Fluency in English and Bahasa Malaysia required; Mandarin or other local languages preferred.

Responsibilities

• Recruit and onboard eligible panel households or participants via phone, digital, and face-to-face methods.
• Build and maintain professional relationships with panel households during participation.
• Address panelist inquiries using scripts and escalation paths; manage complex relationships and escalations.
• Maintain accurate household details, demographics, consent records, and interaction history in systems.
• Provide first-level support on equipment and procedures; escalate technical issues to Field or Technical teams.

Skills

Communication

Relationship building

Customer service

Problem solving

Language skills (English)

Education

SPM/STPM/Certificate/Diploma

Job description

Nielsen is seeking a Panel Relation Coordinator in Penang to recruit and onboard panel households, manage participant relationships, and handle inquiries with professionalism.

The role demands 1–3 years in related fields, strong language skills in English and Bahasa Malaysia, and willingness to travel for field visits across territories. A valid driver’s license and reliable transport are preferred.