Outsourcing Services Manager

OCBC e2 Power Sdn Bhd; Malaysia; On-site; MYR 90,000 - 150,000; Full time

Benefits offered by this job

Competitive base salary

Flexible benefits

Industry-leading learning and growth

Job summary

OCBC Group in Malaysia seeks an experienced executive to oversee third-party service providers, ensuring alignment with policies and regulatory requirements. You will manage TPSPs for printing, mailroom operations, and document archiving, and interact with risk and product teams to strengthen controls.

The role requires strong negotiation and relationship-building skills, 3+ years in supplier relations or outsourcing, and excellent communication. Competitive salary and benefits are offered.

Qualifications

• Degree in business or supply chain management.
• At least 3 years in supplier relations or outsourcing.
• Strong negotiation and relationship-building skills.
• Able to work independently and in a team.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.

Responsibilities

• Oversee TPSPs in line with bank policies and regulatory requirements.
• Manage TPSPs for printing, cheque book printing, and document archival.
• Oversee non-outsourcing TPSPs, especially centralized mailroom operations.
• Ensure compliance with TPRM standards and reporting.
• Collaborate with stakeholders to implement risk controls and ensure regulatory compliance.
• Present due diligence and risk matters to risk committees.
• Monitor service provider performance against SLAs and conduct reviews.
• Perform periodic site visits and BCP/DR tests with TPSPs.
• Work with IT to resolve data discrepancies and conduct ESPV screening.
• Review outsourcing service agreements and prepare addendums as needed.
• Prepare user requirements for tenders and conduct root cause analyses.

Skills

Supplier relations

Outsourcing

Negotiation

Relationship-building

Teamwork

Analytical skills

Communication skills

Education

Degree in business or supply chain management

Job description

WHO WE ARE

As Singapore’s longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires. Today, we’re on a journey of transformation. Leveraging technology and creativity to become a future-ready learning organisation. But for all that change, our strategic ambition is consistently clear and bold, which is to be Asia’s leading financial services partner for a sustainable future. We invite you to build the bank of the future. Innovate the way we deliver financial services. Work in friendly, supportive teams. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career. Your Opportunity Starts Here.

Job Descriptions

Oversee the comprehensive management and governance of Third-Party Service Providers (TPSPs) in alignment with Bank policies and regulatory requirements set forth by Bank Negara Malaysia (BNM) and/or the Monetary Authority of Singapore (MAS).

The key responsibilities include:

• Managing Third-Party Service Providers (TPSPs) for services such as statement printing, personalized cheque book printing, and document archival.
• Overseeing Non-Outsourcing Third-Party Service Providers, specifically centralized mailroom operations.
• Ensuring compliance with Third-Party Risk Management (TPRM) standards and reporting, maintaining accuracy and completeness.
• Collaborating with stakeholders (e.g., DCO, ORM, TISO, CPO, Product Owners) to implement third-party risk management controls, ensuring compliance with regulations and Bank standards.
• Presenting due diligence and risk matters to relevant risk committees (e.g., TPRC, IRWG).
• Monitoring and analyzing service provider performance against established service levels.
• Conducting regular SLA and performance review meetings with TPSPs to assess and enhance service delivery.
• Performing periodic site visits and Business Continuity Planning (BCP) / Disaster Recovery (DR) tests with TPSPs.
• Working closely with the IT department to resolve any data discrepancies.
• Conducting External Service Providers & Vendors (ESPV) screening exercises.
• Reviewing and updating outsourcing service agreements, including preparing addendums to incorporate new mandatory clauses as required by the bank or regulatory bodies.
• Preparing user requirements for tender exercises prior to contract expiration.
• Conducting root cause analysis for incidents or complaints received.
• Raising cases in the Operational Risk Environment (ORE) for any reported breaches of the Financial Services Act (FSA) or the Islamic Financial Services Act (IFSA).
• Undertaking additional departmental roles and administrative tasks as assigned.

What we offer

• Competitive base salary.
• A suite of holistic, flexible benefits to suit every lifestyle.
• Community initiatives.
• Industry-leading learning and professional development opportunities.
• Equal opportunity.
• Fair employment.
• Selection based on ability and fit with our culture and values.
• Your wellbeing, growth and aspirations are every bit as cared for as the needs of our customers.

• A degree in a relevant field, such as business or supply chain management
• Experienced executive, at least 3 years of experience in a supplier relations or outsourcing role
• Strong negotiation and relationship-building skills
• Ability to work independently and as part of a team
• Strong analytical and problem-solving skills
• Excellent communication and interpersonal skills

What we offer

• Competitive base salary.
• A suite of holistic, flexible benefits to suit every lifestyle.
• Community initiatives.
• Industry-leading learning and professional development opportunities.

Let’s build the bank we need for the future we want. Find the best version of yourself in a friendly, supportive team. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career. Your Opportunity Starts Here.

As the longest established Singapore bank, formed in 1932 from the merger of three local banks, we have grown from strength to strength to become a regional financial services group. With a deep history in Asia, we offer the most comprehensive coverage across ASEAN and Greater China, complemented with a presence in the leading economies of New York, London and Sydney. We are the second largest financial services group in Southeast Asia by assets with one of the world’s highest credit rating (Aa1 by Moody’s and AA- by both Fitch and S&P). We offer private banking services through our wholly‑owned subsidiary, Bank of Singapore, which operates on a unique open‑architecture product platform to source for the best-in-class products to meet its clients’ goals. Our insurance subsidiary, Great Eastern Holdings, is the oldest and most established life insurance group in Singapore and Malaysia.