Outsourced Operations Manager

Businesslist; Kuala Lumpur; On-site; MYR 90,000 - 130,000; Full time

Job summary

Monroe Consulting Group, in partnership with a leading consumer products organization, is seeking an Outsourced Operations Manager based in Malaysia. You will oversee manufacturing operations across external production partners to drive quality, efficiency, and on-time delivery.

The role requires strong cross-functional collaboration with Engineering, Supply Chain, Quality Assurance, Procurement, and HR to align objectives and manage cost, risk, and compliance while advancing Lean initiatives

Job description

Monroe Consulting Group, an executive recruitment firm, is partnering with a leading organisation in the Consumer industry to hire an Outsourced Operations Manager . This opportunity is based in Malaysia .

Position Overview

The Outsourced Operations Manager is responsible for overseeing manufacturing operations across external production partners, ensuring operational excellence, quality, and efficiency.
This role plays a critical part in driving business performance by aligning internal stakeholders and manufacturing partners to achieve successful product delivery and continuous improvement.

Key Responsibilities

1. Operational Leadership:

• Oversee and manage day-to-day manufacturing operations to maximise output, productivity, and product quality.
• Ensure all procedures comply with global standards, industry regulations, and local policies.

2. Performance & Reporting:

• Develop, track, and analyse operational KPIs (output, cost, quality, delivery, yield, efficiency).
• Design and implement robust reporting and auditing processes, translating metrics into actionable insights.
• Regularly provide concise, data-driven updates to leadership.

3. Cross-Functional Collaboration:

• Work hand-in-hand with Engineering (NPI, R&D), Supply Chain, Finance, Quality Assurance, Procurement, HR, and Compliance to ensure aligned objectives and smooth information flow.
• Lead and facilitate project reviews and operational performance meetings, driving clear decision making and accountability.

4. Contract Manufacturer Management (CM) / Joint Development Management (JDM) Partner:

• Main point of contact for CM/JDM, setting standards, providing direction, and resolving complex operational escalations.
• Support on boarding and integration of new first-tier manufacturers and second-tier subcontractors.
• Align external partners with operational, quality, and ethical expectations.

5. Process & Efficiency:

• Continuously identify opportunities for efficiency, waste reduction, cost improvements, cycle time reduction, and increased adherence to specifications.
• Champion Lean methodologies and process engineering.

6. Technology & Product Transfer:

• Drive and de-risk new product introductions and technology transfers into the manufacturing environment.
• Proactively identify obstacles and implement mitigation plans to ensure successful first-time builds.

7. Cost Management:

• Leverage experience in manufacturing, Lean, and project management to spot, propose, and implement operational cost savings.
• Ensure all cost management strategies support quality and delivery aims.

8. CSR & Compliance:

• Uphold corporate ethics, social responsibility, and sustainability commitments in all operational processes.
• Ensure all projects and supplier relationships adhere to regulatory and compliance requirements.

9. Quality Assurance:

• Direct link for managing non-conformities, audit responses, and continuous improvements.
• Engineering / NPI / R&D: Collaborate closely for new product launches, design for manufacturability reviews, and ongoing product/process changes.
• Organise and lead regular performance review calls/meetings with both internal and external stakeholders.
• Responsible for insight-driven reporting, turning operational data into clear, actionable summaries for leadership and peers.
• Supports audit preparations, documentation, and compliance submissions.

Key Requirements

Qualifications & Experience

• Bachelor's degree in Engineering, Manufacturing, Operations Management, Supply Chain, Business Administration, or a related discipline.
• Proven experience managing outsourced manufacturing operations within a consumer products, household appliances, electronics, or related manufacturing environment.
• Demonstrated experience working with contract manufacturers (CM) and Joint Development Management (JDM) partners.
• Strong background in new product introduction (NPI), product transfers, and manufacturing operations.
• Experience in operational performance management, auditing, compliance, and continuous improvement initiatives.
• Proven track record of implementing cost-saving programmes while maintaining quality and delivery standards.

Technical / Functional Expertise

• Extensive knowledge of manufacturing operations, production processes, and supply chain management.
• Strong expertise in KPI development, performance tracking, operational reporting, and data analysis.
• Experience with Lean methodologies, process engineering, waste reduction, cycle time improvement, and operational efficiency programmes.
• Knowledge of quality assurance processes, non-conformity management, audit responses, and compliance requirements.
• Experience managing technology transfers and de-risking new product introductions within a manufacturing environment.
• Strong understanding of regulatory, CSR, sustainability, and supplier compliance requirements.
• Ability to manage cross-functional collaboration involving Engineering (NPI, R&D), Supply Chain, Finance, Procurement, HR, Compliance, and Quality Assurance teams.

Soft Skills & Leadership Competencies

• Strong leadership and stakeholder management capabilities.
• Excellent communication and presentation skills, with the ability to provide concise, data-driven updates to senior leadership.
• Strong problem-solving and decision-making abilities.
• Ability to influence and manage internal and external stakeholders across multiple functions and levels.
• Highly organised with strong project management and execution skills.
• Proactive, results-oriented, and capable of managing complex operational challenges in a fast-paced environment.
• Strong collaboration skills with the ability to drive accountability and alignment across teams and manufacturing partners.