Management Assistant

Businesslist; Kuala Lumpur; On-site; MYR 60,000 - 80,000; Full time

Job summary

Businesslist is seeking a Management Assistant to support the Chief Operating Officer in Kuala Lumpur, Malaysia. This role involves providing tactical and strategic support, driving operational performance, managing projects, and overseeing action items from executive meetings.

The ideal candidate will have a Bachelor's or Master's degree in Business Administration or similar fields, complemented by at least five years of experience in operations or business roles, ideally in the aerospace MRO industry.

Qualifications

• 5 years of working experience in operations or business process roles.
• Experience supporting senior leadership or executive teams.
• Proficient in data analysis using ERP systems.

Responsibilities

• Provide tactical support to C-Level executives.
• Drive development and implementation of operations KPIs.
• Participate in planning and executing operational projects.

Skills

Analytical Thinking

Problem-Solving Skills

Strong Communication

Project Management

Education

Bachelor's or Master's degree in Business Administration or related fields

Job description

Monroe Consulting Group, an Executive Recruitment firm, is partnering with a leading organisation in the Industrial sector to recruit a Management Assistant. This opportunity is based in Malaysia.

Position Overview

The Management Assistant serves as a strategic and operational partner to the Chief Operating Officer, providing critical support across business development, performance management, and executive-level decision‑making. This role is instrumental in translating high‑level strategic objectives into measurable operational outcomes, enabling the organisation to sustain its growth and operational excellence.

Key Responsibilities

1. Tactical & Strategic Business Development

• Provide day‑to‑day tactical support to C‑Level, handling urgent operational topics, analysis and inquiries
• Prepare presentations, reports and decision papers for C‑Level
• Organise and prepare workshops, performance reviews and BoD meetings
• Effectively convey executive‑level information to both internal and external stakeholders
• Collaborate with C‑Level executives to develop strategic initiatives, concepts, and plans for operational growth
• Prepare decision proposals for company management, facilitating executive meeting discussion

2. Operations Performance Management and Improvement

• Drive the development, implementation and continuous improvement of operations KPIs
• Validate operational assumptions, workload claims and improvement proposals using data from ERP systems, capacity models and performance reports
• Act as a driver for operational excellence initiatives, ensuring structured problem‑solving and measurable impact
• Monitor progress against targets and elevate deviations, risks or systemic issues to the COO in a timely manner
• Translate strategic process improvement concepts into measurable operational impact
• Perform data analysis and sensitivity studies to develop scenarios and proposals for management decisions

3. Project Management

• Participate in planning, executing and closing various operational projects aligned with company objectives
• Work with cross‑functional teams to establish project scope, goals and deliverables
• Track project progress, address issues and ensure milestones are met on schedule

4. COO Strategic Action Items

• Track and manage strategic action items arising from COO and Board‑level meetings
• Coordinate the preparation, consolidation and validation of information for executive reviews and strategic decisions
• Support COO‑driven initiatives related to capacity expansion, footprint decisions and operational resilience
• Ensure consistent follow‑up on critical topics with department heads and stakeholders
• Handle confidential and sensitive information with professionalism and discretion
• Act as a trusted point of contact for COO‑related matters, ensuring structure, prioritisation and execution discipline

Key Requirements

Qualifications & Experience

• Bachelor's or Master's degree in Business Administration, Engineering, Business Management, Economics or related fields
• Minimum 5 years of working experience in operations, business operations or process‑oriented roles within a scaling organisation, preferably within the aerospace MRO industry
• Demonstrated experience supporting, collaborating and communicating closely with senior leadership or executive teams

Technical / Functional Expertise

• Ability to validate operational assumptions and improvement proposals using data from ERP systems, capacity models and performance reports
• Good knowledge of Lean principles and continuous improvement
• Proficiency in data analysis and sensitivity studies to develop management‑level scenarios and proposals

Soft Skills & Leadership Competencies

• Analytical Thinking & Problem‑Solving Skill: Ability to analyse complex information and identify inefficiencies or opportunities for improvement
• Problem‑Solving Skills: A natural inclination to find solutions to issues in processes, workflows and resource management
• Critical Thinking: Capacity to evaluate and challenge assumptions, making data‑driven decisions to improve operations
• Strong Communication & Collaboration: Clear communication essential for explaining processes, collaborating with stakeholders and guiding teams through changes; comfortable working across different teams, including technical, operational and executive roles, to implement improvements
• Project Management: Skilled in managing multiple tasks, meeting deadlines and ensuring that projects are completed within scope and budget
• High level of self‑motivation and ownership