Outlet Manager

Talentvis; Kuala Lumpur; On-site; MYR 40,000 - 67,000; Full time

Benefits offered by this job

Laptop & company phone

Staff discounts

Birthday benefits

EPF/SOCSO/EIS contributions

Job summary

Talentvis in Malaysia is seeking a passionate Outlet Manager to lead the outlet with pride. You will run the daily operations, manage an energetic team, and ensure guests depart with a smile.

Take charge of service and kitchen collaboration, train staff, monitor sales and costs, and handle guest concerns on the floor. This role requires shift work including evenings and holidays, with base salary up to RM 6,000 per month and potential bonuses.

Qualifications

• 3–5 years in F&B or hospitality in a supervisory role.
• Strong knowledge of restaurant service, table setups and team management.
• Comfort using Excel, Google Sheets or WhatsApp for reporting.
• Ability to work shifts, including evenings, weekends and public holidays.

Responsibilities

• Lead front- and back-of-house teams with clear direction.
• Train staff on service, table settings, and basic pairings.
• Monitor daily sales, control costs, and manage inventory.
• Maintain floor presence and address guest concerns on the floor.
• Identify and solve operational issues independently.

Skills

Team Leadership

Staff Training

Sales & Costs

Floor Presence

Problem Solving

Tools

Excel

Google Sheets

WhatsApp

Job description

Our client is looking for a passionate, hands-on Outlet Manager to lead the outlet with a true sense of pride and ownership. In this role, you will have the freedom to run the daily business, lead an energetic team, and ensure every guest leaves with a smile. If you love hospitality, enjoy teaching others, and want to help grow a business, you're welcome to apply!

About the Role

You will take complete charge of the outlet’s daily operations and financial performance, managing it like it is your own business.

Responsibilities

• Team Leadership: Manage both the Front-of-House (service) and Back-of-House (kitchen) teams. You need to be a respected figure on the floor whom the staff will listen to and follow.
• Staff Training: Personally train your crew on proper restaurant mechanics. You must know how to set a table correctly, select the right plates, cutlery, and linens, and teach staff basic food and drink pairings.
• Sales & Costs: Monitor daily sales targets and encourage staff upselling. Keep an eye on inventory, reduce food waste, and manage the outlet's basic expenses.
• Floor Presence & Presentation: Maintain a neat, professional appearance at all times. Work actively on the floor during busy periods to oversee service and handle customer complaints directly.
• Independent Problem Solving: Manage the outlet independently. You are expected to spot operational issues and resolve them on your own without waiting for management's direction.

Requirements

• Experience: 3 to 5 years of solid experience in F&B or hospitality, with a proven track record in a supervisory or management role.
• Knowledge: Strong understanding of restaurant service, table setups, and team management.
• Tech Skills: Comfortable using computers or phones for daily operational reporting (Excel, Google Sheets, or WhatsApp).
• Schedule: Ability to work shifts, including evenings, weekends, and public holidays according to business needs.

Pay range and compensation package

• Base Salary: up to RM 6,000 per month (based on experience).
• Incentives: Performance bonuses based on achieving outlet sales and operational targets.
• Career Path: Opportunities to progress into multi-outlet or area management roles.
• Perks: Laptop and company phone line (if required), staff discounts, birthday benefits, and standard EPF, SOCSO, and EIS contributions.