OUTLET SUPERVISOR - 3 DAMANSARA (IMMEDIATE HIRING)

Kokos; Petaling Jaya; On-site; MYR 39,000 - 61,000; Full time

Job summary

Kokos is seeking a capable supervisor to oversee day-to-day F&B operations in Selangor. You will lead a diverse team, ensure exceptional customer service, and uphold food safety standards.

The role requires practical leadership, strong communication, and hands-on management of inventory, costs, and staff rosters to meet peak-hour demand.

Qualifications

• 1+ year of supervisory experience in the F&B industry.
• Strong leadership and interpersonal skills.
• Excellent communication and problem-solving abilities.
• Knowledge of food safety and hygiene regulations.

Responsibilities

• Oversee day-to-day operations of the F&B outlet.
• Lead and motivate a team of staff, including waiters, chefs, and support staff.
• Provide guidance and training to ensure the team delivers exceptional customer service.
• Address customer concerns or complaints promptly and professionally.
• Create a welcoming and friendly atmosphere for guests.
• Manage inventory levels, ordering, and stock rotation to minimize waste.
• Monitor and control costs to ensure the outlet operates within budget.
• Implement and enforce health and safety standards.
• Ensure the quality and presentation of food and beverages meet the established standards.
• Conduct regular inspections to maintain cleanliness and hygiene.
• Create and manage staff schedules to ensure adequate coverage during peak hours.
• Coordinate with HR for recruitment, training, and performance evaluations.
• Implement strategies to increase sales and upselling opportunities.
• Work with the marketing team to promote special events or promotions.
• Prepare regular reports on sales, inventory, and other relevant metrics.
• Provide insights and recommendations for improvement based on the reports.

Skills

Team leadership

Staff supervision

Customer service

Communication skills

Problem solving

Interpersonal skills

Sales and upselling

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

• Oversee the day-to-day operations of the F&B outlet.
• Lead and motivate a team of staff, including waiters, chefs, and support staff.
• Provide guidance and training to ensure the team delivers exceptional customer service.
• Ensure a high standard of customer service is maintained at all times.
• Address customer concerns or complaints promptly and professionally.
• Create a welcoming and friendly atmosphere for guests.
• Manage inventory levels, ordering, and stock rotation to minimize waste.
• Monitor and control costs to ensure the outlet operates within budget.
• Implement and enforce health and safety standards.
• Ensure the quality and presentation of food and beverages meet the established standards.
• Conduct regular inspections to maintain cleanliness and hygiene.
• Create and manage staff schedules to ensure adequate coverage during peak hours.
• Coordinate with HR for recruitment, training, and performance evaluations.
• Implement strategies to increase sales and upselling opportunities.
• Work with the marketing team to promote special events or promotions.
• Prepare regular reports on sales, inventory, and other relevant metrics.
• Provide insights and recommendations for improvement based on the reports.

JOB REQUIREMENTS:

• Minimum of 1 year of experience in a supervisory role in the F&B industry.
• Strong leadership and interpersonal skills.
• Excellent communication and problem-solving abilities.
• Knowledge of food safety and hygiene regulations.