OUTLET SUPERVISOR

AD EMPIRE HOLDINGS SDN. BHD.; Butterworth; On-site; MYR 28,000 - 45,000; Full time

Benefits offered by this job

Maternity leave

Meal provided

Opportunities for promotion

Job summary

AD EMPIRE HOLDINGS SDN. BHD. is seeking an Outlet Supervisor in Butterworth to oversee daily food-service operations, including opening/closing procedures, staff supervision, and delivering excellent customer service across dine-in, takeaway, and delivery channels.

Key duties include FIFO-based inventory control, POS cash handling, on-the-job training, and supporting sales targets while upholding HACCP/Halal standards. A hands-on leader focused on quality and teamwork is essential.

Qualifications

• Experience in daily outlet operations and staff supervision.
• Strong customer service and complaint handling skills.
• Inventory control using FIFO and stock management.
• Knowledge of food safety and HACCP/Halal standards.
• Sales support and promotion execution.

Responsibilities

• Ensure opening and closing procedures are conducted according to SOP
• Monitor service flow across dine-in, takeaway, and delivery
• Resolve customer complaints professionally
• Manage POS and daily sales reports
• Create and manage staff rosters
• Supervise service and kitchen crew
• Provide on-the-job training on SOP, menu, and safety
• Maintain clean premises and comply with standards
• Support promotions and new menu introductions

Skills

Staff supervision

Customer service

Inventory control

Food safety

Sales support

Tools

POS systems

Job description

This role involves managing daily operations of a food service outlet, including opening and closing procedures, customer service across dine-in, takeaway, and delivery channels, and handling customer complaints professionally. You will oversee staff scheduling, monitor service quality, conduct on-the-job training, manage inventory and stock control using FIFO systems, ensure food safety and hygiene standards compliance, and support sales and marketing initiatives to achieve KPIs.

Key responsibilities

Ensure opening and closing procedures are conducted according to company SOP

Monitor customer service flow across dine-in, takeaway, and delivery channels

Resolve customer complaints professionally and courteously

Manage POS systems, cash transactions, and daily sales reports

Create and manage staff shift rosters and attendance records

Supervise service crew and kitchen crew performance

Maintain customer service quality standards

Provide on-the-job training to new staff on SOP, menu, and safety

Monitor and count raw material stock, packaging, and outlet equipment

Order raw materials from suppliers or central kitchen as needed

Implement FIFO system to prevent waste and food spoilage

Monitor and record food wastage appropriately

Ensure premises, dining areas, and kitchen are clean and comply with KKM/HACCP/Halal standards

Ensure all staff comply with uniform and safety requirements

Check food and beverage presentation and quality before serving

Help achieve daily and monthly sales KPIs and targets

Ensure current promotions and new menu items are effectively introduced to customers

About you

Ability to manage daily operations and staff supervision

Customer service and complaint resolution skills

Inventory and stock control experience

Knowledge of food safety and hygiene standards

Sales and marketing support capability

• Maternity leave
• Meal provided
• Opportunities for promotion

Your application will include the following questions:

• How many years' experience do you have as an Outlet Supervisor?
• Which of the following types of qualifications do you have?
• Have you worked in a role which requires a sound understanding of Food Safety Standards?