Outlet Operations & Guest Experience Lead

Sang Seafood Ombak KLCC; Kuala Lumpur; On-site; MYR 36,000 - 58,000; Full time

Job summary

Sang Seafood Ombak KLCC in Kuala Lumpur seeks an Outlet Supervisor to oversee daily operations, ensuring smooth service, high standards, and achievement of sales targets. You will lead staff, manage rosters, monitor performance, and maintain Compliance with SOPs and health & safety rules.

The role requires strong leadership, customer service focus, and the ability to work shifts, including weekends and public holidays. Join us to drive exceptional outlet performance.

Qualifications

• Minimum 1–2 years of experience in a supervisory role, preferably in F&B/retail operations.
• Good leadership and communication skills.
• Able to manage staff and handle customer complaints professionally.
• Good understanding of outlet operations, inventory, and cash handling.
• Able to work on shifts, weekends, and public holidays when required.
• Able to work independently and as part of a team.

Responsibilities

• Supervise and coordinate daily outlet operations to ensure smooth and efficient service.
• Ensure the outlet is properly opened and closed according to company procedures.
• Monitor cleanliness, hygiene, safety, and overall outlet presentation.
• Ensure all company policies, SOPs, and operational standards are followed.

Job description

Sang Seafood Ombak KLCC in Kuala Lumpur seeks an Outlet Supervisor to oversee daily operations, ensuring smooth service, high standards, and achievement of sales targets. You will lead staff, manage rosters, monitor performance, and maintain Compliance with SOPs and health & safety rules.

The role requires strong leadership, customer service focus, and the ability to work shifts, including weekends and public holidays. Join us to drive exceptional outlet performance.