Outlet Lead - Jetty Point Complex

Zuspresso (M) Sdn Bhd; Kuah; On-site; MYR 67,000 - 100,000; Full time

Job summary

Jora Malaysia seeks an Outlet Manager to supervise daily operations, lead a retail team, ensure service and product quality, and uphold company standards across the outlet.

You will plan staff rosters, monitor attendance, manage inventory, conduct training, ensure SOP compliance, and drive sales targets while maintaining high customer service levels and safety compliance.

Qualifications

• Must possess at least a SPM/Diploma certificate in any field.
• Minimum 3 years of retail experience in managerial level.
• Strong leadership and coaching skills.
• Excellent presentation, communication, problem-solving, interpersonal, and time-management skills.
• Willingness to work overtime and Public Holiday if required.
• Possess own transport and willing to travel.
• Computer literate with good command of both written and spoken English and Malay.

Responsibilities

• Report directly to the District Manager on all operational matters and take corrective actions.
• Manage and oversee the daily operations of the assigned outlet to ensure smooth workflow and efficiency.
• Plan, prepare, and manage staff duty rosters to ensure sufficient manpower.
• Monitor staff attendance, punctuality, and discipline; address issues promptly.
• Conduct inventory management, stock counts, reconciliation, ordering, and maintain optimal levels.
• Ensure proper handling, storage, and control of inventories and supplies.
• Coordinate staff training programs including onboarding, SOP adherence, and development.
• Supervise and ensure compliance with SOPs, policies, hygiene, and safety at outlet level.
• Maintain high customer service standards and address customer feedback promptly.
• Monitor sales performance and productivity; identify improvements and support targets.
• Prepare operational and inventory reports on time.
• Investigate and address staff misconduct or SOP non-compliance; escalate when needed.
• Lead, supervise, and motivate the outlet team for accountability and teamwork.
• Perform other duties or projects as directed by District Manager.

Skills

Leadership

Coaching

Communication

Problem-solving

Interpersonal

Time-management

Teamwork

Independence

English & Malay

Education

SPM / Diploma

Tools

Computer literacy

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Report directly to the District Manager on all operational matters, including outlet performance, operational consistency, product quality, and customer service standards, and take prompt corrective actions when required.

Manage and oversee the daily operations of the assigned outlet to ensure smooth workflow, operational efficiency, and compliance with company standards.

Plan, prepare, and manage staff duty rosters to ensure sufficient manpower coverage at all times, aligned with business needs and labour targets.

Monitor and ensure accurate staff attendance, punctuality, and discipline, and address any attendance or performance issues promptly.

Conduct inventory management, including regular stock counts, stock reconciliation, stock ordering, and maintaining optimal inventory levels to prevent shortages or wastage.

Ensure proper handling, storage, and control of all inventories, products, and operational supplies in accordance with company procedures.

Execute and coordinate staff training programs, including onboarding for new hires, skills training, SOP adherence, and continuous development, and monitor staff performance and progress.

Supervise and ensure full compliance with operational SOPs, company policies, hygiene standards, and safety regulations at the outlet level.

Maintain and ensure the highest level of customer service standards, coach team members, and resolve customer feedback or complaints professionally and promptly.

Monitor outlet sales performance and operational productivity, identify improvement opportunities, and support initiatives to achieve sales and operational targets.

Prepare and submit required operational reports, inventory reports, and other documentation accurately and on time.

Investigate, report, and address staff misconduct, operational issues, or SOP non-compliance, and elevate matters to the District Manager when necessary.

Lead, supervise, and motivate the outlet team to ensure accountability, teamwork, and consistent execution of company standards.

Perform any other duties, assignments, or special projects as directed by the District Manager or Management.

Qualification & Requirements

• Must possess at least a SPM/Diploma certificate in any field.
• Minimum 3 years of retail experience in managerial level
• Strong leadership and coaching skills
• Positive attitude and willingness to learn
• Willingness to work overtime and Public Holiday if required
• Excellent presentation, communication, problem-solving, interpersonal, and time-management skills
• A valuable team player and able to work independently
• Computer literate with good command of both written and spoken English and Malay
• Confident, proactive, able to work under pressure and meet tight deadlines
• Possess own transport and willing to travel