Outlet Crew Member: Customer Service & Merchandising

DKSH; Petaling Jaya; On-site; MYR 20,000 - 33,000; Full time

Job summary

DKSH in Malaysia invites applications for Crew Member, Outlet Operations to support daily outlet operations and ensure high standards of product presentation and store cleanliness. This role contributes directly to the sales function by delivering a welcoming customer experience and collaborating with colleagues.

The position includes comprehensive training, requires a positive attitude, and strong communication in Bahasa Malaysia and English.

Qualifications

• Training will be provided for school leavers.
• Positive attitude and professional disposition.
• Ability to communicate effectively in Bahasa Malaysia and English.
• Willingness to work shifts, weekends and public holidays on a six‑day week schedule.
• Willingness to be based at assigned outlet locations.

Responsibilities

• Prepare and bake products to standard, ensuring availability and freshness.
• Maintain a fully stocked and clean product display area for a consistently excellent customer experience.
• Uphold housekeeping and hygiene standards across the outlet.
• Assist in wrapping gift items and product display arrangements for visual merchandising.
• Support customer service activities to ensure positive and service‑oriented interactions.
• Handle administrative duties and coordination tasks as required.

Skills

Bahasa Malaysia

English

Education

School leavers welcome

Job description

DKSH in Malaysia invites applications for Crew Member, Outlet Operations to support daily outlet operations and ensure high standards of product presentation and store cleanliness. This role contributes directly to the sales function by delivering a welcoming customer experience and collaborating with colleagues.

The position includes comprehensive training, requires a positive attitude, and strong communication in Bahasa Malaysia and English.