Order Management Intern

Estée Lauder Companies; Kuala Lumpur; On-site; MYR 44,640 - 66,960; Full time

Job summary

Estée Lauder Companies in Kuala Lumpur seeks an individual to manage and monitor inbound orders for EDI and non-EDI accounts. The role includes handling inquiries from internal and external customers about shipments, managing inventory status, and generating sales reports.

The ideal candidate must possess a Bachelor’s degree in Business, Supply Chain, or a related field, be proficient in English, and demonstrate strong organizational and detail-oriented skills.

Qualifications

• Proficient in English in both written and spoken is a must.
• Ability to change focus when needed while making regular progress on assigned work/projects.
• Detail-oriented and independent worker.

Responsibilities

• Monitor and manage inbound orders for EDI accounts.
• Serve as primary point of contact for various teams in order management.
• Review open order reports and recommend decisions.

Skills

Attention to detail

Organized

Ability to prioritize and manage workflow

Education

Bachelor Degree in Business, Supply Chain or relevant disciplines

Tools

SAP

UPS

QlikView

BI

Job description

Responsibilities

• Monitor and manage inbound orders for EDI accounts and process manual orders in SAP for non-EDI accounts
  • Inclusive of Retail Partner and FSS
  • Inclusive of saleable/non-saleable
• Serves as the primary point of contact for field sales, counter, sales planner, commercial, and distribution teams for:
  • Order management validation
  • Shipments
  • New launch and promotional program allocations
  • ELC-owned counter requirements
  • Door opening
  • Service level details
• Review open order reports daily (import into spreadsheets to analyze), communicate and recommend decisions
• Address/Investigate and action orders as required with priority to ensure orders are completed timely to ensure shipping schedules are met
• Proactive management with commercial team to alert on out-of-stock situations
• Alert commercial team of inventory status including counter inventory
• Inform commercial team and retailers of Customer purchase order (PO) errors and summarize EDI transmission errors (encompassing inactive/discontinued products, incorrect SRPs etc.) to improve retailer service level
• Understand the retailers’ process for their POs and routing approvals, including delivery or order cut-off timelines. Communicate with retail buying offices to adjust PO ship and cancel windows to enable shipments. Consider all aspects to align with Retailer/ ship schedules
• Process approved returns orders
• Handle incoming inquiries from all internal and external customers regarding shipments, orders, discounts, etc
• Other system execution tasks as needed (SAP/UPS/Citrix/QlikView/BI/Warehouse Execution Systems)
• Produce daily/weekly sales report to track actual orders vs target

Requirements

• Bachelor Degree in Business, Supply Chain or any relevant disciplines
• Proficient in English in both written and spoken is a must
• Attention to detail and the ability to work independently
• Detail-oriented, organized and an ability to prioritize and manage workflow
• Ability to change focus when needed, while making regular progress on assigned work/projects