Order Management Specialist

ITEC; Kuala Lumpur; On-site; MYR 55,800 - 89,280; Full time

Job summary

A leading technology company in Kuala Lumpur seeks an experienced Sales Order Manager to coordinate sales order creation and ensure accurate processing in SAP. The role involves close collaboration with Order Desk and Supply Chain teams to enhance order management processes. Candidates should have a diploma or degree in a related field, experience in sales order processing, and excellent communication skills. This is a great opportunity to contribute to improving order accuracy and customer experience.

Qualifications

• Solid experience in sales order processing and understanding of commercial terms.
• High attention to detail and accuracy in handling order data.
• Structured, proactive mindset with urgency in driving results.

Responsibilities

• Create and maintain Sales Orders in SAP based on Customer POs.
• Coordinate with Supply Chain and Customer Project Managers on delivery schedules.
• Review customer terms and conditions during order processing.

Skills

Sales order processing

Communication skills

Attention to detail

Education

Diploma or Bachelor’s degree in Business, Supply Chain, or related field

Tools

SAP

ERP systems

Job description

About the role

You will manage sales order creation and coordination for equipment, kits and spare parts based on customer purchase orders. Working closely with Order Desk, Supply Chain team and Customer Project Managers, you will ensure accurate SAP order processing and timely communication of delivery schedule to customers. This role also contributes to professionalizing and strengthening our order management processes to support ITEC growth.

What you will do

• Create and maintain Sales Orders (SO) in SAP based on Customer POs for equipment, kit and spare part.
• Follow sales order processing flow with Order Desk on order verification, confirmation and customer delivery schedule updates via portals or email.
• Coordinate with Supply Chain team and Customer Project Managers to align on latest production and delivery schedules.
• Review customer T&Cs such as Incoterms, payment terms, delivery points, and documentation requirements during order processing.
• Maintain accurate order records and support issue resolution related to customer order changes, delivery postponement or customer inquiries.
• Contribute to improve order accuracy and overall customer experience.

What You Will Need

• Diploma or Bachelor’s degree in Business, Supply Chain, or related field.
• Solid Experience on sales order processing and understanding of commercial terms (Incoterms, payment terms).
• Good communication skills for interaction with customers and cross‑functional teams.
• High attention to detail and accuracy in handling order data and documentation.
• Experience with ERP or order management systems is an advantage.
• Structured, proactive, and detail‑oriented mindset and urgency in driving result.

Talent acquisition

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