Order Management Associate (US Working Hours - Night Shift)

MY05 Pall (Malaysia) Sdn Bhd; Kuala Lumpur; On-site; MYR 39,000 - 58,000; Full time

Job summary

Pall Corporation, a Danaher operating company, is seeking a Customer Service Representative in Malaysia to support end-to-end order management and coordination with cross-functional teams in a dynamic life sciences environment.

You will report to the Customer Service Supervisor and be part of the Customer Service Team in Petaling Jaya. The role offers growth to SME level and exposure to compliance and commercial operations, with US-night shift requirements and holidays.

Qualifications

• Excellent verbal and written communication skills in English.
• Strong organizational skills with the ability to prioritize tasks.
• Experience with ERP systems and SAP is a plus.

Responsibilities

• Manage customer orders and inquiries to support end-to-end order processing.
• Collaborate with sales, distribution and manufacturing to meet customer requirements.
• Ensure compliance and smooth operations across commercial activities.

Skills

Verbal communication

Written communication

Organization

Prioritization

Customer focus

Education

Professional diploma/degree or equivalent

Tools

Microsoft Office

Job description

Bring more to life. Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology? At Pall Corporation, one of Danaher’s 15+ operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact. You’ll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher’s system of continuous improvement, you help turn ideas into impact – innovating at the speed of life. As a global leader in high-tech filtration, separation, and purification, Pall Corporation thrives on helping our customers solve their toughest challenges. Our products serve diverse, global customer needs across a wide range of applications to advance health, safety and environmentally responsible technologies. From airplane engines to hydraulic systems, scotch to smartphones, OLED screens to paper—everyday Pall is there, helping protect critical operating assets, improve product quality, minimize emissions and waste, and safeguard health. For the exponentially curious, Pall is a place where you can thrive and amplify your impact on the world. Find what drives you on a team with a more than 75-year history of discovery, determination, and innovation. Learn about the Danaher Business System which makes everything possible.

Customer Service Representative

The Customer Service Representative is responsible for the direct communication with the customer and various departments within the business to support end to end customer order management. In this role you can grow into a subject matter expert whilst improving your knowledge of international business. This position reports to the Customer Service Supervisor and is part of the Customer Service Team located in Petaling Jaya, Malaysia.

Key Responsibilities

• Manage customer orders from order entry to product delivery to attain customer satisfaction
• Collaborate and communicate across functional teams such as sales, distribution, and manufacturing to support customer requirements
• Gain and apply foundational knowledge of compliance and commercial operations

Essential Requirements

• Computer literacy and foundational Microsoft Office skills
• Clear verbal and written communication skills, organization skills, ability to prioritize, and customer centric mindset
• Ability to work on United States working hours (night shift) and holiday schedule
• It would be a plus if you also possess previous experience in: ERP knowledge with SAP preferred Professional diploma/degree, or equivalent years of experience

Benefits

Pall Corporation, a Danaher operating company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether it’s a health care program or paid time off, our programs contribute to life beyond the job. Check out our benefits at Danaher Benefits Info.

About Danaher

We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life. For more information, visit www.danaher.com. Danaher is a leading global life sciences, biotechnology, and diagnostics innovator, helping to solve many of the world’s most important health challenges, ultimately improving quality of life for billions of people today, while setting the foundation for a healthier, more sustainable tomorrow. The Danaher ecosystem is made up of more than 15 businesses united by a shared commitment to innovate for tangible impact.

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