Customer Service Manager (Perak)

Randstad Malaysia; Kuala Lumpur; On-site; MYR 201,000 - 268,000; Full time

Job summary

Randstad Malaysia is seeking a senior leader to head the customer care function, overseeing daily operations and driving performance across the order fulfilment lifecycle. You will lead a team to meet delivery targets and service standards, while partnering with production, supply chain, quality and logistics to ensure smooth order processing and on-time delivery.

The role requires 8+ years in operations within customer care or supply chain, plus 2–3 years in a leadership capacity.

Qualifications

• 8+ years of operational experience in customer care, order management or supply chain, preferably in manufacturing.
• 2–3 years in a leadership role managing customer service personnel.
• Practical familiarity with ERP software to manage order fulfilment and workflow tracking.
• Strong cross-functional coordination skills to resolve bottlenecks and uphold delivery schedules.

Responsibilities

• Manage daily customer service operations and lead a team to achieve delivery and satisfaction targets.
• Establish workflows and service guidelines to enhance team efficiency and service quality.
• Collaborate with production, supply chain, quality and logistics to ensure seamless order processing and timely delivery.
• Analyse performance metrics and present key insights to senior management.
• Drive process improvements and system enhancements using ERP tools.

Skills

Leadership

Cross-functional coordination

Data analytics

Stakeholder management

Education

Bachelor Degree

Tools

ERP software

Job description

about the company.

A well-established global manufacturing organisation known for delivering quality products to international markets. The organisation fosters a supportive environment that encourages continuous operational improvements and long-term professional growth.

about the job.

In this role, you will lead the customer care function to maintain high service standards and drive operational performance across the order fulfilment lifecycle.

• Manage daily customer service operations and lead a team to achieve key delivery and satisfaction targets.

• Establish operational workflows and service guidelines to enhance team efficiency and service quality.

• Partner with production, supply chain, quality, and logistics teams to ensure seamless order processing and timely delivery.

• Analyse performance metrics and present key operational insights to senior management.

• Drive process improvement initiatives and system enhancements using enterprise resource planning tools.

skills and experience required.

• Degree in business administration, supply chain management, engineering, or a related discipline.

• Minimum of 8 years of operational experience in customer care, order management, or supply chain, preferably within a manufacturing environment.

• Demonstrated experience of at least 2 to 3 years in a leadership capacity managing customer service personnel.

• Practical familiarity with enterprise resource planning software to manage order fulfilment and workflow tracking.

• Strong cross-functional coordination skills to resolve operational bottlenecks and uphold delivery schedules.

skills

no additional skills required

qualifications

no additional qualifications required

education

Bachelor Degree