Optical Store Manager: Lead Sales & Customer Experience

A-Look Eyewear Sdn Bhd; Selangor; On-site; MYR 60,000 - 90,000; Full time

Job summary

A-Look Eyewear Sdn Bhd is seeking a Retail Store Manager/ASM in Selangor to lead store operations across high-traffic outlets. You will drive sales, coach staff, ensure excellent customer service, and uphold brand standards for eyewear products across multiple locations.

You'll monitor stock, implement promotions, manage schedules, and ensure compliance with SOPs and regulations. The role demands strong leadership, problem-solving, and a customer-centric approach to deliver top-tier shopping

Qualifications

• Previous optical/retail management experience is preferred.
• Proven track record in achieving sales targets and delivering exceptional service.
• Knowledge of regulatory requirements and SOP compliance.

Responsibilities

• Oversee day-to-day store operations and staff performance.
• Develop and implement sales strategies to meet targets.
• Monitor inventory, merchandising, and stock accuracy.
• Address customer inquiries and resolve complaints promptly.
• Recruit, train, and supervise team members; schedule shifts.

Skills

Leadership

Sales

Customer service

Inventory management

POS software

MS Office

Tools

POS software

Microsoft Office

Inventory management system

Job description

A-Look Eyewear Sdn Bhd is seeking a Retail Store Manager/ASM in Selangor to lead store operations across high-traffic outlets. You will drive sales, coach staff, ensure excellent customer service, and uphold brand standards for eyewear products across multiple locations.

You'll monitor stock, implement promotions, manage schedules, and ensure compliance with SOPs and regulations. The role demands strong leadership, problem-solving, and a customer-centric approach to deliver top-tier shopping