Eyewear Retail Store Leader: Drive Growth & Service

EssilorLuxottica; Kuala Lumpur; On-site; MYR 70,000 - 110,000; Full time

Benefits offered by this job

Employee Shareholding Program

Flexible working

Paid time off

Volunteer program

Medical benefits

Job summary

EssilorLuxottica in Malaysia is seeking a Retail Branch Manager to lead daily store operations, drive sales, and ensure top-notch customer care. You will manage a team, implement promotional campaigns, and maintain inventory accuracy while upholding regulatory compliance.

The role requires strong leadership, market awareness of optical products, and a proven ability to achieve targets in a fast-paced retail environment.

Qualifications

• Experience in optical retail management.
• Proven track record of achieving sales targets and delivering strong customer service.
• Strong leadership, communication and interpersonal abilities.
• Knowledge of optical products, industry trends and regulatory requirements.
• Proficient in inventory management, POS software, and Microsoft Office.

Responsibilities

• Develop and implement strategies to drive sales and achieve targets for the store.
• Monitor sales performance, analyze trends, and identify opportunities for growth.
• Implement promotional campaigns, upselling techniques, and customer retention initiatives to maximize sales opportunities.
• Lead by example with strong product knowledge and customer service to motivate the sales team.
• Ensure exceptional customer service standards and address inquiries promptly and effectively.
• Foster a customer-centric culture and promote a positive shopping experience.
• Recruit, train, supervise, coach, and evaluate staff performance.
• Develop staff schedules and manage staffing levels.
• Oversee inventory management, stock levels, ordering, and merchandising.
• Monitor product quality, conduct audits, and minimize damages and losses.
• Ensure compliance with laws, regulations, and company SOPs.
• Maintain records and reporting per regulatory and company requirements.
• Monitor expenses, control costs, and optimize operational efficiency.

Skills

Sales & Customer Service

Leadership

Communication

Interpersonal skills

Product knowledge

Regulatory knowledge

Inventory management

Tools

POS software

Inventory software

Microsoft Office

Job description

EssilorLuxottica in Malaysia is seeking a Retail Branch Manager to lead daily store operations, drive sales, and ensure top-notch customer care. You will manage a team, implement promotional campaigns, and maintain inventory accuracy while upholding regulatory compliance.

The role requires strong leadership, market awareness of optical products, and a proven ability to achieve targets in a fast-paced retail environment.