Optical Retail: Assistant Branch Manager, Lead Sales Service

EssilorLuxottica; Kuala Lumpur; On-site; MYR 67,000 - 100,000; Full time

Benefits offered by this job

Employee Shareholding Program

Flexible ways of working

Paid days off

Volunteer with OneSight EssilorLuxotti

Job summary

EssilorLuxottica in Kuala Lumpur is seeking an Assistant Branch Manager to support the Branch Manager in daily operations, drive sales, manage staff, and uphold service standards in a fast paced optical retail environment.

You will coach sales teams, handle customer issues, recruit and train staff, supervise inventory, ensure compliance with policies and regulatory requirements, and contribute to a customer-centric store culture.

Qualifications

• Experience in optical retail management.
• Proven track record of achieving targets.
• Strong leadership and communication skills.
• Knowledge of regulatory requirements in optical retail.

Responsibilities

• Support branch sales staff in achieving targets through coaching and motivation.
• Resolve escalated customer issues promptly and effectively.
• Assist in recruiting, hiring, and training new staff members.
• Assist in maintaining operational efficiency by enforcing company policies and procedures.
• Oversee branch operations, including opening/closing procedures and cash handling.
• Monitor inventory levels and coordinate stock replenishment.
• Analyze sales reports and identify opportunities for improvement.
• Assist with administrative tasks and liaise with head office departments.
• Maintain high levels of customer satisfaction and foster a customer-centric culture.
• Conduct regular audits to ensure compliance with regulatory requirements.
• Assist in developing employee schedules, assign tasks and manage staffing levels.
• Assist in administrative tasks such as preparing reports, maintaining records, and processing paperwork.

Skills

Leadership

Sales targets

Customer service

Inventory management

POS systems

MS Office

Tools

POS software

Microsoft Office

Job description

EssilorLuxottica in Kuala Lumpur is seeking an Assistant Branch Manager to support the Branch Manager in daily operations, drive sales, manage staff, and uphold service standards in a fast paced optical retail environment.

You will coach sales teams, handle customer issues, recruit and train staff, supervise inventory, ensure compliance with policies and regulatory requirements, and contribute to a customer-centric store culture.