Group Operations Executive

Zurich Insurance; Kuala Lumpur; On-site; MYR 40,000 - 60,000; Full time

Job summary

A leading financial services provider in Kuala Lumpur is seeking a Group Operations Executive to deliver market-leading service and build strong customer relationships. The ideal candidate will have a Bachelor's degree in a related field and proficiency in data analysis tools. Responsibilities include achieving productivity targets, supporting team culture, and contributing to customer satisfaction. This role offers opportunities for professional development.

Qualifications

• Bachelor's degree in Business Administration, Operations Management, Finance, or a related field is required.
• Proficiency in data analysis tools and familiarity with compliance and regulatory requirements are preferred.

Responsibilities

• Set and achieve high targets for productivity and quality standards.
• Build and maintain excellent customer relationships.
• Support colleagues with administrative tasks.
• Contribute to a positive team culture with a focus on customer service.
• Achieve competency and seek progression opportunities.

Skills

Data analysis tools proficiency

Customer relationship management

Education

Bachelor’s degree in Business Administration

Bachelor’s degree in Operations Management

Bachelor’s degree in Finance

Related field degree

Job description

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Group Operations Executive

128563

Job Summary

Delivers results through basic processing and support that helps meet customer expectations by providing market-leading service while developing excellent customer relationships.

Job Accountabilities - Key Accountabilities

• Set and achieve high targets to maintain productivity, efficiency, and quality standards.
• Build and maintain excellent customer relationships through processing a range of basic tasks, while demonstrating a basic understanding of relevant systems, products, processes, and procedures to aid in the delivery of first-class service.
• Support other colleagues with basic administrative tasks.
• Contribute to a positive and supportive team culture and learn about the importance of customer focus.
• Achieve all competency and behavior-based objectives and seek role progression or opportunities to develop their own knowledge.

Job Qualifications

Required:

• Bachelor’s degree in Business Administration, Operations Management, Finance, or a related field.

Preferred:

• Proficiency in data analysis tools and reporting systems.
• Familiarity with compliance and regulatory requirements.

You are the heart & soul of Zurich!

At Zurich, we like to think outside the box and challenge the status quo. We take an optimistic approach by focusing on the positives and constantly asking What can go right?

We highly value the experience and know-how of our employees and offer a wide range of opportunities across business areas to encourage you to apply for new opportunities within Zurich when you are ready for your next career step.