Operations & Project Management Executive

Starcom Worldwide, Inc.; Kuala Lumpur; Hybrid; MYR 60,000 - 80,000; Full time

Benefits offered by this job

Generous leave entitlements

Hybrid working schedule

Phone Allowance

Job summary

Starcom Worldwide, Inc. is seeking a media buying and billing specialist in Kuala Lumpur. The role covers offline and online media planning, contract pricing, and client billing, with emphasis on accurate financials and timely campaign close.

The candidate will manage campaign bookings, monitor performance, and collaborate with Planners to align with Starscape templates, ensuring timely status updates and billing compliance.

Qualifications

• 1-2 years' experience in media agency handling media trafficking or buying.
• Familiar with and have worked with major publishers.
• Proficiency in offline buying; experience with online buying and digital ad operations.
• Strong in numbers and intermediate Excel skills (pivot table and v-lookup).
• Analytical and meticulous with an excellent eye for details.
• A team player who can work with minimal supervision and is eager to learn billing tools.
• Excellent written and verbal communication skills.
• Proactive and able to prioritize tasks under pressure.

Responsibilities

• Oversee day-to-day media buying (offline and online) for campaigns.
• Deliver competitive master contract pricing through negotiations with media owners.
• Develop understanding of client business from planning to billing.
• Book campaigns per brief with confirmed media and correct financials.
• Monitor delivery and reconcile under-deliveries; audit processes.
• Support billing through invoicing, supplier invoices, and ad verification reports.
• Ensure 100% billing completion and timely close of jobs.

Skills

Attention to detail

Team player

Prioritization under pressure

Excellent written/verbal communication

Eager to learn billing tools

Tools

Microsoft Excel (Pivot Tables, VLOOKUP)

Job description

Responsibilities

• Media Buying (Offline and Online)
• The day-to-day media buying for the agency.
• Deliver excellent master contract pricing through negotiation and relationships with media owners, wherever applicable.
• Develop understanding of client business and ways of working from planning to getting approval and billing process.
• Deliver added value opportunities across clients wherever possible.
• Book all campaigns according to the brief (with confirmed media) and ensure financials are correct.
• Monitor campaign delivery and reconcile any under deliveries.
• Assist with auditing process across specific client base.
• Follow through the closed job for invoicing process (incl. (proof of ads, supplier invoices, TV reporting, signed schedule)
• Constantly monitor performance and delivery of ad server and vendor reporting, where applicable.
• Monitor and report on clients’ expenditure update by campaign by media, if needed.
• Keep track of clients’ media master contract fulfilments.
• Prepare CI for all mediums and help Planners manage all material submission timelines.
• Work closely with Planners to ensure all the media plans are as per Starscape template and make sure all elements are incorporated.
• Checking campaign start dates on Starscape and ensuring Monitoring Status is updated on a timely basis.

Billing Admin

• Manage the media billing processes which involve co-coordinating with media planning teams on billing instructions.
• Processing billing instructions with finance/shared service teams.
• Splitting insertions on finance system to match supplier invoices.
• Resolving billing discrepancies with relevant stakeholders e.g. media vendors, media, finance and shared service teams.
• Billing status monitoring and reporting.
• Media plan actualization and reconciliation on monthly basis. Support Planners to update the media plans based on actualized amount.
• Participate in finance WIP & Precision billing meetings to make sure Client's invoices get processed and meet billing timelines.
• Maintain co-ownership of WIP report with finance team, ensure that jobs are progressively reconciled and closed.

Other billing requirements include

• Support requirements for onboarding of new suppliers.
• Ensure 100% billing completion before end of following month of activity.
• Close open jobs in a timely manner, ideally within 3 months after campaign activity ends.
• Resolve/respond to client billing queries.

Qualifications

• 1-2 years' experience in media agency handling media trafficking or buying.
• Familiar with and have worked with the major publishers.
• Proficiency in offline buying. Preferably has experience with online buying (both self served and managed service) and digital ad operations.
• Strong in numbers and intermediate skills in Microsoft Excel (such as pivot table and v-lookup)
• Analytical and meticulous with an excellent eye for details.
• A team player with an action-oriented mind-set, who is able to work with minimal supervision.
• Eager to learn and to be an expert on billing tools and systems.
• Excellent written and verbal communication skill.
• Proactive and ability to prioritize tasks, work well under pressure.

Additional information

Our employee benefits package comprises the following:

• Generous leave entitlements, including birthday leave, rest day and family care leave.
• Office closure for World Mental Health Day 10th October.
• Additional Company closure for all 4 major festive Celebrations
• Cashless comprehensive medical coverage, including access to a panel clinic, dental and optical care.
• Life and personal accident insurance and group hospitalization and surgery.
• A hybrid working schedule and with Friday disconnects.
• Rest Relax & Recharge - office closure last week of December every year.
• Phone Allowance