Operations Officer

UOB; Johor; On-site; MYR 38,000 - 60,000; Full time

Job summary

UOB Malaysia is seeking a motivated Operations Officer to support the bank's day-to-day operations and administrative functions at the branch. The role requires strong organization, attention to detail, and the ability to work both independently and in a team.

Responsibilities include processing transactions, monitoring statements, handling customer inquiries, and maintaining records while ensuring policy compliance and collaboration with other departments.

Qualifications

• Bachelor’s degree in Business Administration, Finance, or related field.
• Minimum 1 year experience in operations or customer service roles.
• Strong knowledge of banking operations and financial regulations.
• Excellent communication and interpersonal skills.
• Proficient in MS Office applications.

Responsibilities

• Process transactions such as stop payments, account closures and refunds.
• Monitor account statements for suspicious activities.
• Handle customer inquiries and provide prompt responses.
• Maintain accurate records of transactions and correspondence.
• Collaborate with other departments to resolve issues and ensure service delivery.
• Prepare regular reports on processing activities.
• Provide training and guidance to new employees on processes and procedures.
• Identify areas for improvement in operation processes and propose solutions.
• Ensure compliance with bank policies and procedures.

Skills

Communication

Multitasking

Attention to detail

Problem solving

MS Office

Education

Bachelor's degree in Business Administration/Finance

Job description

About UOB

United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values – Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.

Job Description

Job Summary:

We are seeking for a highly motivated individual to join our team as an Operation Officer in UOB Malaysia. The successful candidate will be responsible for providing administrative support to the bank's operations department, ensuring smooth day-to-day operations of the branch. This role requires strong organizational skills, attention to detail, and the ability to work independently and as part of a team.

Key Responsibilities

• Processing Transactions: Prepare and process transactions such as stop payments, account closures, and refunds according to the set procedures.
• Monitor Account Statements: Regularly monitor account statements for any suspicious or fraudulent activities.
• Manage Customer Inquiries: Handle customer inquiries related to their accounts and provide prompt responses.
• Maintain Records: Keep accurate records of all transactions and correspondence for future reference.
• Collaboration: Work closely with other departments within the bank to resolve issues and ensure seamless service delivery.
• Reporting: Prepare regular reports on transaction processing and account monitoring activities.
• Training: Provide training and guidance to new employees on the processes and procedures.
• Continuous Improvement: Identify areas for improvement in the operation processes and propose solutions.
• Adherence to Policies: Ensure compliance with the bank’s policies and procedures at all times.

Qualifications

Bachelor’s degree holder in Business Administration, Finance, or related field.

Minimum 1 year experience in operations or customer service roles.

Strong knowledge of banking operations and financial regulations.

Excellent communication and interpersonal skills.

Proficient in MS Office applications.

Flexible working hours and able to work during office hours.

Strict adherence to confidentiality and security protocols.

Ability to multitask and prioritize tasks effectively.

Attention to details and accuracy.

Resourcefulness and problem-solving skills.

Willingness to learn and adapt to changes.

Additional Requirements

Be a Part of the UOB Family

UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.