Operations Manager

Hunters International Sdn Bhd; Kuala Lumpur; Vor Ort; MYR 73.000 - 112.000; Vollzeit

Zusammenfassung

Hunters International Sdn Bhd in Kuala Lumpur seeks an experienced Operations Manager to run daily HVAC/ACMV operations, including servicing, maintenance, and project work. The role covers technician dispatch, office workflow, quotes, scheduling, and billing to ensure nothing falls through the cracks.

The ideal candidate has 8–10 years in HVAC/ACMV, proven people management skills, and a solid grasp of project budgeting, P&L, and client-facing duties.

Qualifikationen

• 8–10 years in HVAC/ACMV with project and servicing/maintenance ops.
• Experience managing a technician team and daily dispatch/scheduling.
• Experience handling budgets, costing, or P&L for a team.
• Diploma/Degree in Mechanical Engineering, Building Services, or related field.

Aufgaben

• Dispatch technicians for servicing, PM, and breakdowns; plan schedules.
• Oversee project execution from award to handover; review proposals and VO.
• Manage office flow: invoicing, job orders, documentation; report to leadership.
• Ensure compliance records and safety documentation are maintained.

Kenntnisse

HVAC/ACMV expertise

Staff management

Billing & invoicing

Budgeting & P&L

Drawing reading

Ausbildung

Diploma/Degree in Mechanical Engineering

Tools

MS Office

Jobbeschreibung

About The Role

We are seeking an experienced Operations Manager to run the day-to-day operations of our HVAC/ACMV business — covering both project/contract work and ongoing servicing & maintenance contracts. This role is hands-on: overseeing daily technician dispatch, keeping the office back-end running smoothly, and making sure jobs are quoted, scheduled, executed, and billed without things falling through the cracks. We need someone with a technical background who is equally comfortable on the tools, on the phone with a client, and behind a
desk managing the numbers.

Key Responsibilities

Servicing & Maintenance

• Manage day-to-day dispatch of technicians for servicing, preventive maintenance, and breakdown/callout jobs
• Plan and maintain the daily/weekly technician schedule, balancing manpower against job load and urgency
• Track service contract renewals, PM schedules, and ensure SLAs/response times are met
• Handle escalations from clients on breakdowns or service quality issues
• Review job sheets, service reports, and spare parts usage submitted by technician

Projects & Contracts

• Oversee project execution for HVAC/ACMV installation and retrofit works, from award through handover
• Review technical proposals, quotations, and variation orders before client submission
• Manage project costing and budgets; accountable for margins on both projects and service contracts
• Negotiate with subcontractors and suppliers on pricing and deliver

Office & Team Management

• Oversee office back-end flow: job order processing, invoicing, quotation follow-ups, and documentation
• Coordinate between office admin staff, technicians, and site engineers to keep information flowing both ways
• Lead, mentor, and manage performance of technicians, service engineers, and back-office staff
• Maintain records for compliance, warranty, and audit purposes (service history, job costing, safety
  documentation)
• Report regularly to the Business Development Director / CEO on operations, financials, and manpower issues

Key Requirements

• Minimum 8–10 years in the HVAC/ACMV industry, with experience across both projects and servicing/maintenance operations
• Prior experience managing a technician team and daily dispatch/scheduling — not purely project-based background
• Comfortable managing office administrative flow (job orders, invoicing, documentation), not just field operations
• Proven track record handling budgets, costing, or P&L for a team or division
• Strong technical grounding in ACMV systems; able to read drawings and troubleshoot with technicians when needed
• Diploma/Degree in Mechanical Engineering, Building Services, or related field
• Strong organizational, client-facing, and people management skills

Working Location

Kuchai Lama, Kuala Lumpur

Remuneration

RM 6,500 - RM 10,000

Consultant In-charge

Jason | [e-mail]