Operations Manager

Sunzo Solar; Kuala Lumpur; On-site; MYR 180,000 - 240,000; Full time

Job summary

Sunzo Solar is seeking an operations leader to own the end-to-end installation journey for residential solar projects across Malaysia. This role oversees procurement, permitting, installation, commissioning, and regulatory approvals, coordinating suppliers, subcontractors, installers, engineers, and regulators.

Lead a hands-on, scalable operations function with strong emphasis on safety, schedule adherence, quality, and profitability as Sunzo Solar grows nationwide.

Qualifications

• Minimum 4 years of experience in solar operations or related field.
• Strong understanding of Malaysia's residential solar ecosystem and regulatory framework.
• Experience managing subcontractors and field operations teams.
• Ability to manage multiple concurrent projects while maintaining timelines.
• Familiarity with safety and quality standards in installation and operation.

Responsibilities

• Own end-to-end installation pipeline from proposal to commissioning and TNB approval.
• Ensure installations are safe, on schedule, within budget, and meet specs.
• Monitor timelines, resolve delays, bottlenecks, and risks.
• Track signed-but-not-installed projects and maintain customer communications.
• Maintain visibility across project pipeline via CRM and reporting.
• Coordinate outsourced installation partners and field crews.

Skills

Project management

Procurement

Vendor management

Inventory planning

CRM systems

Regulatory compliance

Stakeholder management

Education

Diploma or Degree in Electrical Engineering

Renewable Energy

Tools

CRM software

Project tracking software

Job description

Sunzo Solar is a venture-backed residential solar company on a mission to make clean energy accessible and affordable for Malaysian homeowners. Through flexible financing options, a trusted installation network, and exceptional customer service, we help families reduce their electricity costs while transitioning to sustainable energy.

As one of Malaysia's fastest-growing solar companies, we operate a scalable, agent-led, multi-channel sales model designed to accelerate nationwide adoption of residential solar solutions.

The Role

We are seeking an experienced Operations Manager to lead and scale our installation and project

delivery operations across Malaysia.

This is a hands-on leadership role responsible for everything that happens after a customer signs a

contract. You will own the end-to-end installation journey, from procurement and permitting to installation, commissioning, and TNB approval. Success in this role requires strong operational discipline, deep knowledge of Malaysia's residential solar ecosystem, and the ability to manage multiple stakeholders including suppliers, subcontractors, installers, engineers, and regulatory bodies.

As Sunzo Solar scales, you will play a critical role in building the systems, processes, and operational

infrastructure required to deliver high-quality installations efficiently and profitably.

Key Responsibilities:

• Own the end-to-end installation pipeline from signed proposal through commissioning and TNB approval.
• Ensure every installation is completed safely, on schedule, within budget, and according to technical specifications.
• Monitor project timelines and proactively resolve delays, bottlenecks, and operational risks.
• Track all signed-but-not-installed projects to ensure timely scheduling and customer communication.
• Maintain visibility across the entire project pipeline through CRM and operational reporting systems.

Contractor & Field Operations Management

• Manage and coordinate outsourced installation partners and subcontractor crews.
• Monitor crew capacity, productivity, utilization, and installation quality.
• Establish and enforce service-level agreements (SLAs) and performance standards.
• Conduct regular site visits to audit workmanship, safety compliance, and project execution.
• Support the development of an in-house installation and engineering capability as installation volumes grow.

Regulatory & Compliance Management

• Oversee all regulatory submissions and approvals required for residential solar projects.
• Manage SEDA registrations, NEM applications, ATAP submissions, and related documentation.
• Ensure full compliance with TNB, Sustainable Energy Development Authority (SEDA), and
• Maintain accurate project records and documentation throughout the installation lifecycle.

Procurement & Supply Chain Management

• Lead procurement activities across solar panels, inverters, mounting structures, electrical components, and balance-of-system (BOS) materials.
• Build and manage supplier relationships to secure competitive pricing, reliable lead times, and consistent product availability.
• Negotiate volume-based pricing agreements as installation volumes increase.
• Oversee purchase orders, inventory planning, stock availability, and supplier performance.
• Manage inbound quality control processes and verify all materials before installation scheduling.

Warehouse & Inventory Operations

• Oversee warehouse operations, including receiving, storage, inventory control, and dispatch.
• Implement inventory tracking systems and maintain accurate stock records.
• Minimize material shortages, wastage, and inventory holding costs while ensuring installation readiness.

Quality Assurance & Continuous Improvement

• Conduct post-installation quality inspections and audits.
• Ensure complete photo documentation, commissioning records, warranty registration, and customer handover documentation.
• Develop and improve operational SOPs, quality standards, and installation processes.
• Drive continuous improvements in installation speed, customer satisfaction, and cost efficiency.

Reporting & Performance Management

• Report weekly on installation throughput, project backlog, crew utilization, procurement performance, and installation costs.
• Monitor operational KPIs and identify opportunities to improve efficiency and profitability.
• Provide accurate installation forecasts and operational insights to company leadership.

What We're Looking For

Required Experience

• Minimum 4 years of experience in solar operations, electrical contracting, renewable energy project delivery, or a closely related field.
• Strong understanding of Malaysia's residential solar ecosystem and regulatory framework.
• Experience managing subcontractors, installation crews, and field operations teams.
• Demonstrated success managing multiple concurrent projects while maintaining quality and timelines.

Technical Knowledge

• Working knowledge of SEDA, NEM, ATAP, TNB interconnection processes, and relevant regulatory requirements.

Strong understanding of residential solar PV systems, including:

• String and hybrid inverters
• Mounting structures
• DC and AC electrical systems
• Isolators and protection equipment
• Familiarity with commissioning, testing, troubleshooting, and quality assurance procedures.

Supply Chain & Operational Skills

• Experience in procurement, supplier management, vendor negotiations, and inventory planning.
• Strong project management and operational planning capabilities.
• Proficiency with CRM, project tracking, and reporting tools.
• Ability to manage installation pipelines involving 10+ concurrent projects at different stages of completion.

Qualifications

• Diploma or Degree in Electrical Engineering, Renewable Energy, Engineering Technology, or a related discipline preferred.
• Competent Person certifications or familiarity with Suruhanjaya Tenaga (ST) requirements will be an advantage.
• Possession of relevant solar industry certifications is highly desirable.

Additional Requirements

• Valid driver's licence and own transportation.
• Willingness to travel regularly for site inspections and project oversight across Klang Valley and surrounding regions.
• Comfortable working in a fast-growing startup environment where processes are continuously evolving.
• Join a high-growth, venture-backed company at the forefront of Malaysia's residential solar
• Take ownership of a critical business function with direct impact on customer experience and company profitability.
• Help build the operational foundation for a scalable nationwide solar platform.
• Competitive compensation and significant opportunities for career growth as the company expands