Operations Manager

Allstar Ip (Malaysia) Sdn Bhd; Kuala Lumpur; On-site; MYR 60,000 - 110,000; Full time

Job summary

Allstar Ip (Malaysia) Sdn Bhd is seeking an operations manager to oversee daily execution across hospitality operations, ensuring departments are prepared, coordinated and performing to company standards.

You will plan daily operations, deploy staff, and coordinate Front Office, floor service, Bar, Cashier, Security, technical and event teams during operating hours. Strong planning, communication, and problem-solving skills are essential.

Qualifications

• Strong planning and coordination skills.
• Ability to problem solve and communicate clearly.
• Experience with SOPs, safety, and incident reporting.

Responsibilities

• Plan daily operations, staffing deployment and shift readiness together with the Outlet Manager.
• Coordinate Front Office, floor service, Bar, Cashier, Security, technical and event teams during operating hours.
• Conduct pre-shift briefings and ensure opening, service and closing checklists are completed.
• Monitor service flow, venue capacity, event readiness and operational standards throughout each shift.
• Ensure teams follow SOPs, hygiene, safety, responsible-service and incident-reporting procedures.
• Monitor inventory movement, stock requests, supplier deliveries, equipment condition and maintenance follow-up.
• Track labour use, wastage, operational issues and other agreed performance indicators.
• Lead the immediate response to operational incidents and elevate serious matters appropriately.
• Act as the duty manager when assigned and provide clear shift reports and handovers.

Skills

Planning

Team coordination

Problem-solving

Communication

SOPs knowledge

Job description

Manage the daily operational execution of MUIN so every department is prepared, coordinated and performing according to company standards.

Key responsibilities

Plan daily operations, staffing deployment and shift readiness together with the Outlet Manager.

Coordinate Front Office, floor service, Bar, Cashier, Security, technical and event teams during operating hours.

Conduct pre-shift briefings and ensure opening, service and closing checklists are completed.

Monitor service flow, venue capacity, event readiness and operational standards throughout each shift.

Ensure teams follow SOPs, hygiene, safety, responsible-service and incident-reporting procedures.

Monitor inventory movement, stock requests, supplier deliveries, equipment condition and maintenance follow-up.

Track labour use, wastage, operational issues and other agreed performance indicators.

Lead the immediate response to operational incidents and elevate serious matters appropriately.

Act as the duty manager when assigned and provide clear shift reports and handovers.

About you

Relevant operations-management experience in hospitality, nightlife, events or food and beverage.

Strong planning, team-coordination, problem-solving and communication skills.

Working knowledge of rosters, POS systems, inventory, SOPs and operational reporting.

Hands-on, detail-oriented and able to make calm decisions in a fast-paced environment.

Available to work flexible night shifts, weekends and public holidays.