Manager

Domus Restaurant; Kuching; On-site; MYR 45,000 - 78,000; Full time

Job summary

Domus Restaurant in Kuching is seeking a hands-on Manager to assist the Management with planning, coordinating and overseeing staff and service to ensure smooth outlet operations and high customer service standards. You will lead a diverse team including supervisors, waitstaff, baristas, bartenders and hosts, driving productivity while controlling costs and resolving guest issues.

Gainful leadership experience in a fast-paced dining environment, with a focus on teamwork, performance feedback and

Qualifications

• Experience in hospitality management is preferred.
• Strong leadership and communication skills.
• Ability to manage staff across multiple roles.

Responsibilities

• Assist management in planning, coordinating and managing staff and service to ensure efficient restaurant operations.
• Lead a team of supervisors, waiters, waitresses, baristas, bartenders and hosts.
• Provide leadership in the absence of management.

Job description

As a Manager your role will be to assisting the Management with the following:

Assist the management in planning, coordinating and managing staff and service to ensure the Restaurant / Outlet operations run efficiently and effectively and that customer service standards are maintained at all times. Leading a team of supervisor / waiters / waitresses / barista / bartenders and hosts.

Provide strong presence and leadership amongst the team in absence of the management.

Work with staff in service and food preparation to minimize wastage and increase productivity and efficiently.

Review operating results with the team and identify opportunities to improve performance.

Monitor all cashiering procedures are processed in compliance with accounting standards.

Inspect table set up, check for cleanliness, neatness of the restaurant environment ensuring compliance with standards of cleanliness on a regular basis.

Review the reservation book, pre - assign designated tables and follow up on all special requests.

Inspect that specific amount of food menus and wine lists are available and in good condition for each meal period.

Ensure pre - shift meetings with staff are carried out and review all information pertinent to the day's business.

Take personal responsibility to resolve guest / client issues

Create a work environment that promotes teamwork, performance feedback, recognition, mutual respect and staff satisfaction

Monitor guest reactions and confer frequently with service staff to ensure guest satisfaction

Manages Human Resource responsibilities for assigned outlet to include creating work environment, promotes teamwork, performance feedback, recognition, mutual respect, employee satisfaction, quality of hiring, training and succession that encompass the companies diversity commitment compliance with company policies and legal requirements

Responsible for coordinating training of all staff as required

Maintain guest profiles on a daily basis and takes appropriate actions as necessary

Promoting company's brand and public awareness in social media

Ensure outlet cleanliness is consistent according to the responsibilities given

Maintain beverage cost according to company standard

Ensuring that staff adhere to the company's rules and regulations

Taking ownership responsibility within the outlet policy and boundaries