Operations Leader - Data-Driven Logistics & Fulfillment

AA Alive; Shah Alam; On-site; MYR 120,000 - 180,000; Full time

Job summary

Jora Malaysia is seeking an experienced operations professional to own and improve our end-to-end logistics metrics. You will run live dashboards, develop a driver performance ranking, and extend the same discipline to pickers and packers, while ensuring warehouse accuracy across Selangor and Sarawak.

Trusted with SLA/KPI management, you will lead capability improvements, collaborate with after-sales, and drive data-informed decisions on operations and fleet performance.

Qualifications

• 4+ years in operations/logistics, including at least 2 years running a team or a shift.
• Genuinely comfortable with data, can build pivots, read dashboards, and spot misleading numbers.
• You have been held to real SLAs and KPIs and can discuss what you moved and the impact.
• Able to tell a driver or packer exactly where numbers sit and drive improvement.
• Equally at home on the warehouse floor and in a management meeting on the same day.
• English and Bahasa Malaysia; valid driving licence.

Responsibilities

• Run daily and weekly operations reviews off live dashboards rather than static spreadsheets.
• Build and publish a driver performance ranking and review it with the fleet on a fixed cadence.
• Do the same for pickers and packers, focusing on accuracy and throughput per shift.
• Own warehouse accuracy: run cycle counts, investigate discrepancies, fix root causes, keep stock honest across Selangor and Sarawak.
• Lead capability improvement as a standing programme: identify constraints, implement changes, measure movement, keep or kill the change.
• Collaborate with after-sales to address recurring failures and drive upstream fixes.

Skills

Data analysis

Dashboarding

Leadership

KPI management

Communication

Job description

Jora Malaysia is seeking an experienced operations professional to own and improve our end-to-end logistics metrics. You will run live dashboards, develop a driver performance ranking, and extend the same discipline to pickers and packers, while ensuring warehouse accuracy across Selangor and Sarawak.

Trusted with SLA/KPI management, you will lead capability improvements, collaborate with after-sales, and drive data-informed decisions on operations and fleet performance.