Forwarding & Logistics Operations Lead

Reeracoen Recruitment; Port Klang; On-site; MYR 60,000 - 100,000; Full time

Job summary

Jora Malaysia is seeking a Warehouse and Freight Operations Manager to oversee daily inbound/outbound activities, including receiving, storage, order fulfilment, and delivery, while driving efficiency and customer satisfaction.

The role also involves managing inventory, coordinating domestic and international shipments, liaising with customs brokers and partners, and leading a team to maintain safety and ISO compliance.

Responsibilities

• Oversee daily inbound and outbound warehouse operations, including receiving, storage, order fulfilment, and delivery.
• Manage inventory, warehouse space utilization, stock accuracy, and operational productivity.
• Coordinate domestic and international shipments by air, sea, and land, including export/import and customs clearance procedures.
• Liaise with customs brokers, carriers, shipping lines, and other logistics partners to ensure smooth and timely delivery.
• Lead and monitor operational KPIs, resolve operational issues and customer complaints, and maintain high service standards.
• Review and improve SOPs and implement lean practices to enhance operational efficiency and reduce operational costs.
• Manage departmental budgets, expenses, sales forecasts, and performance against targets while identifying cost-saving opportunities.
• Lead and develop the operations team while supporting business development and ensuring compliance with safety, regulatory, and ISO requirements.

Job description

Jora Malaysia is seeking a Warehouse and Freight Operations Manager to oversee daily inbound/outbound activities, including receiving, storage, order fulfilment, and delivery, while driving efficiency and customer satisfaction.

The role also involves managing inventory, coordinating domestic and international shipments, liaising with customs brokers and partners, and leading a team to maintain safety and ISO compliance.