Assistant Manager, Operations

PT Mitrausaha Indonesia Grup; Kuala Lumpur; On-site; MYR 120,000 - 180,000; Full time

Benefits offered by this job

Flexible vacations

Flexible working

Medical benefits

Mental health initiatives

Tech support (laptop)

Job summary

Funding Societies | Modalku is seeking an operations leader to guide a small team in daily fintech operations, including EKYC/AML screenings, audits, and documentation. You will map processes, implement AI-enabled improvements, and develop reporting dashboards to monitor KPIs and SLAs, ensuring accuracy and compliance.

The role emphasizes hands-on leadership, collaboration across functions, and a data-driven approach with Excel, SQL or Power BI proficiency.

Qualifications

• 4–6 years in fintech, digital lending, or banking back-office operations
• 2+ years supervising a hands-on team
• Solid grasp of KYC, loan documentation workflows, and AML requirements
• Proven ability to automate processes and implement measurable improvements
• Strong coaching, communication and cross-functional collaboration skills
• Data‑driven mindset with Excel, data analysis, and reporting tools (SQL/Power BI a plus)

Responsibilities

• Lead, coach, and manage 3–5 operations team members, direct involvement in EKYC/AML screenings and monthly audits
• Map workflows to eliminate bottlenecks and implement AI tools and automation
• Prepare external stakeholder documentation and build dashboards to track KPIs and SLA compliance

Skills

Team leadership

Operational excellence

Coaching & communication

Cross-functional collaboration

Analytical mindset

Tools

SQL

Power BI

Excel

Job description

Funding Societies | Modalku is the largest SME digital finance platform in Southeast Asia. We are licensed and operating in Singapore, Indonesia, Thailand, Malaysia and Vietnam, and backed by Sequoia India (Peak XV), Softbank Vision Fund, Khazanah and SMBC bank amongst many others. Funding Societies | Modalku provides business financing to small and medium‑size enterprises (SMEs), which is funded by individual and institutional investors, as well as payments solutions to SMEs and consumers.

Here at Funding Societies | Modalku we live by our core values GETFS:

• Grow Relentlessly: Strive to become our best, most authentic selves.
• Enable Teamwork, Disable Politics: Only by forging togetherness, we help each other succeed.
• Test Measure Act: Stay curious and reinvent ourselves, through innovation and experimentation.
• Focus on Impact: Create impact through bias for action and tangible results.
• Serve with Obsession: Build win‑win relationships for the long‑term by having a customer obsession.

What you will do:

• Team Leadership & Operations
  • Lead, coach, and manage 3–5 operations team members, driving accountability and growth.
  • Stay hands‑on by directly participating in daily operations, document reviews, EKYC/AML screenings, and monthly audits.
  • Set operational standards, checklists, and workflows to ensure team accuracy and compliance.
• Process Improvement & AI
  • Map workflows to eliminate bottlenecks and optimize operational efficiency.
  • Test, pilot, and implement AI tools and automation solutions to streamline processes.
  • Maintain up‑to‑date process documentation and standard operating procedures (SOPs).
• Reporting & Analytics
  • Prepare external stakeholder documentation.
  • Build dashboards to track team KPIs, turnaround times, error rates, and SLA compliance.
  • Analyze operational data to identify risks and present recommendations to senior leadership.

What we are looking for:

• Experience: 4–6 years in fintech, digital lending, or banking back‑office operations, with 2+ years supervising a hands‑on team.
• Domain Knowledge: Solid grasp of KYC, loan documentation workflows, and AML requirements.
• Track Record: Proven ability to automate processes and implement measurable process improvements.
• Leadership: Strong coaching, communication, and cross‑functional collaboration skills.
• Analytical Skills: Data‑driven mindset proficient with Excel, data analysis, and reporting tools (SQL or Power BI is a plus).
• Key Traits: Self‑starter with high attention to detail, strong resilience in fast‑paced environments, and a growth mindset.

• Time off - We would love you to take time off to rest and rejuvenate. We offer flexible paid vacations as well as many other observed holidays by country. We also like to have our people take a day off for special days like birthdays and work anniversaries.
• Flexible working - We believe in giving back the control of work & life to our people. We trust our people and love to provide the space to accommodate each and everyone's working style and personal life.
• Medical benefits - We offer health insurance coverage for our employees and dependents. Our people focus on our mission knowing we have their backs for their loved ones too.
• Mental health and wellness - We understand that our team productivity is directly linked to our mental and physical health. Hence we organize org‑wide fitness initiatives and engage partners to provide well‑being coaching.
• Tech support - We provide a company laptop for our employees and the best possible support for the right equipment/tools to enable high productivity.

Interested to know more about us? Learn about our Stories here.