Operations Lead - Drive Efficiency & Growth

SPOC; Ampang Jaya; On-site; MYR 110,000 - 170,000; Full time

Job summary

SPOC in Malaysia seeks an FS- Operations Manager to oversee company-wide operations, identify efficiencies, and work with managers to implement policy changes that reduce costs.

The role reports to the Credit department, requires MBA and 5–10 years of experience in operations, and emphasizes dashboarding, cross-functional collaboration, and delivery of reliable services to internal and external customers.

Qualifications

• Master's degree required
• 5–10 years of experience in operations management
• Academic score of at least 60%

Responsibilities

• Lead the department to deliver timely, accurate, consistent and reliable service to customers (internal and external)
• Identify areas for operational improvement, including cross-learning of best practices, and implement them within the department. Track and measure improvements in data-driven manner.
• Partner with local & regional leadership team to shape the growth of the business with focus on driving operational efficiencies and risk management
• Partner local business teams to implement business level strategies, drive first-class execution and improvements
• Strengthen the impact of enabling functions on business outcomes (e.g. working with Tech to improve product utilisation and change management)

Education

MBA

Job description

SPOC in Malaysia seeks an FS- Operations Manager to oversee company-wide operations, identify efficiencies, and work with managers to implement policy changes that reduce costs.

The role reports to the Credit department, requires MBA and 5–10 years of experience in operations, and emphasizes dashboarding, cross-functional collaboration, and delivery of reliable services to internal and external customers.