Operations Head - Datacenter ICT Solutions - Malaysia

Mercuri Urval; Kuala Lumpur; On-site; MYR 480,000 - 600,000; Full time

Job summary

Mercuri Urval partners with a Europe HQ– international infrastructure solutions business that supports large-scale data centre and mission-critical environments across Asia Pacific. We are looking for an experienced Operations Director to take overall responsibility for the operational performance of the Malaysia business.

This is a broad leadership role combining business and P&L ownership with hands-on execution, leading multiple data centre projects while ensuring strong commercial outcomes,

Qualifications

• Significant leadership experience within data centres, mission-critical infrastructure, MEP contracting or closely related infrastructure environments.
• Demonstrated business/P&L leadership, rather than solely project budget responsibility.
• Led multiple projects, operations or a business unit with accountability for commercial and operational outcomes.
• Strong understanding of the MEP environment and the delivery ecosystem surrounding large data centre projects.
• Experience managing customers, subcontractors, project teams and complex delivery issues.
• A track record of building and scaling teams and operational capability.
• Strong commercial judgement and experience with forecasting, margin management, contracts and risk.
• Experience operating within an international/MNC environment and engaging regional or global stakeholders.
• Strong knowledge of the Malaysia market and DC project environment.

Responsibilities

• Own the operational and financial performance of the Malaysia business, with accountability for revenue, profitability, forecasting and resource utilisation.
• Lead the successful delivery of multiple data centre and mission-critical infrastructure projects across Malaysia.
• Drive operational performance across MEP-related delivery, project execution, subcontractor management, quality, safety, commissioning and handover.
• Build strong relationships with customers, contractors and other key stakeholders, acting as the senior escalation point for major operational and commercial matters.
• Partner with Sales and Commercial teams on new opportunities, bids, project planning and business growth.
• Establish scalable operational processes, governance and performance standards as the Malaysia organisation continues to grow.
• Build, lead and develop a high-performing operations team while managing external delivery partners and subcontractors.
• Work closely with regional and international leadership across the wider APAC organisation.

Skills

Leadership experience in data centres

Business/P&L leadership

Multiple project/operations leadership

MEP environment knowledge

Customer, subcontractor management

Team building and scaling

Commercial judgement and risk

International/MNC experience

Malaysia market knowledge

Job description

We are partnering with a Europe HQ-- international infrastructure solutions business that supports the delivery of large-scale data centre and mission-critical environments across Asia Pacific.

As the business continues to scale its presence in Malaysia, we are looking for an experienced Operations Director to take overall responsibility for the operational performance of the Malaysia business.

This is a broad leadership role combining business and P&L ownership with hands‑on operational execution. The successful candidate will lead a growing organisation delivering multiple data centre infrastructure projects, while ensuring strong commercial outcomes, customer satisfaction and operational discipline.

What We're Looking For

We are particularly interested in candidates who have:

• Significant leadership experience within data centres, mission-critical infrastructure, MEP contracting or closely related infrastructure environments.
• Demonstrated business/P&L leadership, rather than solely individual project budget responsibility.
• Led multiple projects, operations or a business unit with accountability for commercial and operational outcomes.
• Strong understanding of the MEP environment and the delivery ecosystem surrounding large data centre projects.
• Experience managing customers, subcontractors, project teams and complex delivery issues.
• A track record of building and scaling teams and operational capability.
• Strong commercial judgement and experience with forecasting, margin management, contracts and risk.
• Experience operating within an international/MNC environment and engaging regional or global stakeholders.
• Strong knowledge of the Malaysia market and DC project environment.

Key Responsibilities

• Own the operational and financial performance of the Malaysia business, with accountability for revenue, profitability, forecasting and resource utilisation.
• Lead the successful delivery of multiple data centre and mission-critical infrastructure projects across Malaysia.
• Drive operational performance across MEP-related delivery, project execution, subcontractor management, quality, safety, commissioning and handover.
• Build strong relationships with customers, contractors and other key stakeholders, acting as the senior escalation point for major operational and commercial matters.
• Partner with Sales and Commercial teams on new opportunities, bids, project planning and business growth.
• Establish scalable operational processes, governance and performance standards as the Malaysia organisation continues to grow.
• Build, lead and develop a high-performing operations team while managing external delivery partners and subcontractors.
• Work closely with regional and international leadership across the wider APAC organization.

Key Responsibilities

• Own the operational and financial performance of the Malaysia business, with accountability for revenue, profitability, forecasting and resource utilization.
• Lead the successful delivery of multiple data centre and mission-critical infrastructure projects across Malaysia.
• Drive operational performance across MEP-related delivery, project execution, subcontractor management, quality, safety, commissioning and handover.
• Build strong relationships with customers, contractors and other key stakeholders, acting as the senior escalation point for major operational and commercial matters.
• Partner with Sales and Commercial teams on new opportunities, bids, project planning and business growth.
• Establish scalable operational processes, governance and performance standards as the Malaysia organisation continues to grow.
• Build, lead and develop a high-performing operations team while managing external delivery partners and subcontractors.
• Work closely with regional and international leadership across the wider APAC organisation.