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- Assist in preliminary assessment of financing applications for products such as Civil Servant personal financing, hire purchase, and credit lines.
- Support verification of applicant income, credit bureau checks, and repayment analysis in compliance with institutional guidelines.
- Ensure documentation completeness and accuracy before submission for approval.
Operational Support & Workflow Execution
- Participate in day-to-day processing of financing cases, ensuring timely updates, data entry, and transaction processing through internal systems.
- Assist in agreement generation, loan documentation handling, and filing for audit and regulatory reference.
- Help maintain service turnaround time in accordance with departmental KPIs.
Regulatory & Compliance Adherence
- Understand and apply requirements under Bank Negara Malaysia (BNM) or Consumer Credit Act (CCA) guidelines, internal policies, and relevant legislative frameworks.
- Ensure accurate record keeping, data integrity, and compliance with SOPs and audit requirements.
- Support quality control checks and proper documentation for regulatory readiness.
- Work closely with Business Development Teams, dealers, and other departments to provide updates and resolve operational matters.
- Develop professional communication and coordination skills while handling escalations under supervision.
Exposure to Risk Management & Governance
- Learn the fundamentals of credit risk, operational risk, and data governance within a financial institution.
- Support reporting activities and internal monitoring exercises as required.
- Participate in workflow enhancement initiatives aimed at operational efficiency, process simplification, and customer service improvement.
- Provide input for SOP updates, process mapping, and automation opportunities.
Training & Professional Development
- Undergo structured rotation across relevant units for holistic learning.
- Attend classroom and on-the-job training covering product knowledge, systems, compliance, and industry standards.
- Receive mentorship and performance coaching from supervisors.
To perform other ad-hoc project and task assigned by superior from time to time.
To be eligible for this role, you will require:
- Bachelor's Degree or Diploma in Finance, Banking, Accounting, Business, Economics, or related fields.
- Fresh Graduate (Diploma/Degree) are welcome to apply.