Fintech Merchant Operations Executive – Payments

Luminarix Sdn Bhd; Selangor; On-site; MYR 40,000 - 60,000; Full time

Job summary

Luminarix Sdn Bhd in Malaysia is seeking a capable Payments Operations professional to manage the merchant lifecycle, from onboarding to monitoring and dispute handling, ensuring compliance with internal SOPs.

You will collaborate with Compliance, Finance, Risk and external partners to resolve issues, maintain accurate records for re-KYC, and contribute to process improvements in a fast-paced fintech environment. Fresh graduates with relevant internships are encouraged to apply.

Qualifications

• Diploma or Degree in Business, Finance, or a related field.
• Minimum 2 years of experience in payments, fintech, or banking operations.
• Fresh graduates with relevant internship experience are encouraged to apply.
• Basic understanding of AML/CFT is an advantage.

Responsibilities

• Execute merchant onboarding activities, including document review, CDD, and system setup in line with internal SOPs
• Monitor daily transactions across payment channels including FPX, DuitNow QR, eWallets, and card payments; flag and escalate any irregularities
• Support dispute and chargeback processes, ensuring cases are handled within SLA timelines
• Handle Level 2 (L2) merchant inquiries, investigating and resolving issues beyond first-line customer support
• Work closely with internal teams (Compliance, Finance, Risk, Tech) and external partners (banks, payment providers) to resolve operational matters
• Maintain accurate merchant records for re-KYC and periodic reviews
• Assist in preparing operational and regulatory reports
• Initiate and contribute to business process improvement activities within the department and organization

Skills

Attention to detail

Problem solving

Willingness to learn

Education

Diploma or Degree in Business/Finance

Job description

Luminarix Sdn Bhd in Malaysia is seeking a capable Payments Operations professional to manage the merchant lifecycle, from onboarding to monitoring and dispute handling, ensuring compliance with internal SOPs.

You will collaborate with Compliance, Finance, Risk and external partners to resolve issues, maintain accurate records for re-KYC, and contribute to process improvements in a fast-paced fintech environment. Fresh graduates with relevant internships are encouraged to apply.