Operations Executive

Experian; Kuala Lumpur; Hybrid; MYR 39,000 - 61,000; Full time

Job summary

Experian is a global data and technology company offering an exciting role in operations support in Kuala Lumpur. You will provide day-to-day operational assistance, coordinate with vendors and internal teams, and maintain data integrity to ensure efficient service delivery.

The role emphasizes accuracy, multi-tasking, and a proactive approach to problem-solving in a fast-paced environment, with collaboration across functions and a focus on continuous improvement.

Qualifications

• Detail-oriented with a solid appreciation for operations and procedures.
• Proficient in MS Excel and Word.
• Able to multi-task and work under pressure in a fast-paced environment.
• Capable of working independently and collaboratively with teams.
• High school diploma or equivalent.

Responsibilities

• Provide day-to-day operational support including order fulfillment, delivery coordination, data management and admin tasks.
• Coordinate with data vendors, service providers and internal stakeholders for smooth processes.
• Perform accurate data entry and maintain operational records and databases.
• Follow up with stakeholders to resolve customer requests and issues.
• Support implementation and adherence to company policies and standards.
• Monitor KPIs and ensure targets are achieved.
• Identify and escalate operational issues while driving improvements.

Skills

Detail-oriented

Operations mindset

Independent & collaborative

Fast-paced work

Multi-tasking under pressure

Education

High school diploma

Tools

MS Excel

MS Word

Job description

Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, deliver digital marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to realise their financial goals and help them to save time and money.

We operate across a range of markets, from financial services to healthcare, automotive, agrifinance, insurance, and many more industry segments.

We invest in people and new advanced technologies to unlock the power of data and innovate. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 25,200 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com.

This role offers an excellent opportunity to gain exposure across multiple business functions while contributing to the smooth execution of operational processes. The successful candidate will work closely with various internal teams and stakeholders, ensuring operational efficiency and delivering excellent support to both customers and the business.

Key Responsibilities

• Provide day-to-day operational support, including order fulfillment, delivery coordination, data management, and administrative activities.
• Liaise and coordinate with data vendors, service providers, and internal stakeholders to ensure smooth operational processes.
• Perform accurate data entry, updates, and maintenance of operational records and databases.
• Follow up with relevant stakeholders to ensure resolution of customer requests and operational issues.
• Support the implementation and adherence of company policies, procedures, and operational standards.
• Monitor assigned tasks and ensure key performance indicators (KPIs) are achieved.
• Identify and elevate operational issues when necessary, while proactively driving solutions and improvements.
• .

High school diploma, general education degree or equivalent Detail-oriented & with a good appreciation for operations & procedures Computer literacy, proficient with MS Excel and Word is added advantages Energetic, ability to work both independently & collaboratively Ability to work effectively in a fast-paced environment Able to multi-task and work under pressure

Recruitment Fraud Awareness

Experian's recruitment process is conducted only through authorised channels. Recruitment communications will only be sent from an @experian.com email address. Experian will never ask candidates to make any payment as part of an application, interview, assessment, onboarding, or recruitment process.

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