Operations & Customer Success Exec for Gaming & CRM

OCEAN HUB MANAGEMENT SDN. BHD.; Kuala Lumpur; On-site; MYR 47,000 - 84,000; Full time

Benefits offered by this job

Performance-based bonuses

Medical Claim

Vision Allowance

Dinner with Family Claim

Job summary

OCEAN HUB MANAGEMENT SDN. BHD. is seeking a proactive Operation & Customer Service Executive to support Gaming and CRM projects.

You will work closely with clients and internal teams to understand requirements, support system implementation, coordinate project activities, handle operational issues, and ensure smooth delivery of products and services. Ideal candidates have a diploma or degree in business/IT, strong communication, and the ability to coordinate across developers, product, and

Qualifications

• Diploma or Bachelor's Degree in Business, Information Technology, Computer Science, or a related field.
• Experience in Customer Service, Operations, Project Coordination, Business Analysis, Product Support, or IT-related roles is advantageous.
• Experience in Gaming, CRM, SaaS or software projects is advantageous.
• Strong communication and interpersonal skills.
• Good logical thinking and problem-solving skills.
• Able to understand and explain system workflows and business processes.
• Strong coordination and follow-up skills.

Responsibilities

• Act as the main point of contact for clients regarding system, project, and operational matters.
• Understand client requirements, workflows, and business needs, and provide timely support.
• Follow up on client inquiries, feedback, and requests to ensure proper resolution.
• Maintain good client relationships and ensure a positive customer experience.
• Assist clients with onboarding, system setup, and implementation processes.
• Coordinate with developers and project teams to ensure smooth project delivery.
• Assist with system demonstrations and explain basic system functions and workflows to clients.
• Support the daily operations of Gaming or CRM-related systems and platforms.
• Handle system issues, bugs, and client-reported problems; perform basic testing.
• Document client requirements, issues, resolutions, and project updates; maintain SOPs and records.

Skills

Communication

Interpersonal skills

Problem solving

System workflows

Coordination

Team collaboration

Education

Bachelor's degree or Diploma in Business/IT/CS

Job description

OCEAN HUB MANAGEMENT SDN. BHD. is seeking a proactive Operation & Customer Service Executive to support Gaming and CRM projects.

You will work closely with clients and internal teams to understand requirements, support system implementation, coordinate project activities, handle operational issues, and ensure smooth delivery of products and services. Ideal candidates have a diploma or degree in business/IT, strong communication, and the ability to coordinate across developers, product, and