Operations Core Project Analyst, AVP

Citi; Kuala Lumpur; On-site; MYR 120,000 - 240,000; Full time

Job summary

Citi is seeking a strategic Project Manager and Business Analyst to join the Investor Services Operations Change team in Kuala Lumpur. The role leads client initiatives within Fund Accounting, Middle Office and Transfer Agency, shaping delivery across operations and technology.

You will partner with senior stakeholders and external clients, drive complex projects, perform detailed analysis, and ensure governance and risk controls are embedded in every program.

Qualifications

• 5+ years of PM/BA experience in financial services or related operations.
• Proven ability to influence external clients and internal stakeholders.
• Experience with asset management or investor services is essential.
• PM/BA methodologies knowledge; PMP or similar is advantageous.

Responsibilities

• Lead, coordinate, and implement complex projects and programs across Operations.
• Provide sophisticated analysis to define problems and influence decisions.
• Formulate detailed project plans with cost and impact analysis.
• Build and lead project teams; act as SME to guide stakeholders.
• Partner with clients and internal teams; communicate clearly.
• Identify and manage project risks; ensure compliance with laws and Citi standards.
• Propose innovative solutions and process improvements.
• Create and maintain all project documentation and governance artifacts.

Skills

Project management

Stakeholder management

Change management

Business analysis

Financial services domain knowledge

Education

Bachelor's degree

Master's degree

Tools

MS Project

Job description

We are seeking a strategic and experienced professional to join our Investor Services Operations Change team in a Project Manager and Business Analyst role. This position is critical for leading and shaping client initiatives within our Fund Accounting, Middle Office and Transfer Agency businesses.

The ideal candidate will be a recognized technical authority who can drive operational change, filter and validate complex material from multiple sources, and contribute to the directional strategy of the business. This role requires a unique blend of project leadership, sophisticated analysis, and the ability to influence and guide senior stakeholders, internal teams, and external clients. As a key partner to international investment institutions, a high degree of professionalism and diplomacy is essential.

Key Responsibilities

• Project & Program Leadership: Lead, coordinate, and successfully implement multiple, complex projects and programs across Operations, in close partnership with Product, Technology, and external clients.
• Strategic Analysis: Provide sophisticated analysis and interpretive thinking to define complex problems, complete complex analysis, and influence strategic functional decisions.
• Planning & Execution: Formulate detailed project plans, including analysis of effort, cost, and impact on various Citi businesses to ensure timely execution and mitigate potential risks.
• Team Management: Build, manage, and lead effective project teams, which may include the direct or indirect management of Business Analysts and other project members. Act as a Subject Matter Expert to guide senior stakeholders and team members.
• Stakeholder & Client Partnership: Act as a trusted partner to clients and internal business partners. Guide, influence, and convince others through strong communication and diplomacy skills.
• Risk & Control: Proactively identify, manage, and minimize project risks to implement issues and comply with all applicable laws, rules, and regulations. Safeguard Citigroup, its clients, and its assets.
• Innovation & Improvement: Challenge the status quo, display initiative, and drive competitive differentiation by proposing and implementing innovative solutions and process improvements.
• Documentation & Governance: Ensure all necessary project documentation is created and maintained to Citi standards and that all required project approvals are obtained.

Qualifications & Experience

• Experience: 5+ years of relevant experience in Project Management, Business Analysis, or operational improvement areas (e.g., Lean, re-engineering programs).
• Client-Facing Skills: Proven experience in driving projects with external clients and the ability to influence them directly.
• Industry Knowledge: Experience working with asset management clients on various investment fund vehicles or in Investor Services operations is essential. A comprehensive understanding of how different business areas integrate to achieve objectives is required.
• Methodology: Strong understanding of project management or business analysis methodologies and tools. Project Management Body of Knowledge or Business Analysis Body of Knowledge standard and/or a Project Management Professional certification is advantageous.
• Core Skills:
  • Excellent command of English.
  • Strong analytical and problem-solving skills.
  • Proven ability to work in a fast-paced environment under tight deadlines.
  • Demonstrated ability to independently prioritize tasks, manage personal capacity, and operate with a limited level of direct supervision.
  • An eagerness to grasp the Operations business and understand financial markets.
• Education: Bachelor’s/University degree required; Master’s degree is preferred.

Job Family Group

Operations - Core

Job Family

Data Management & System Operations

Time Type

Full time

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