Operations Core Project Analyst, AVP

Citigroup Inc.; Kuala Lumpur; On-site; MYR 180,000 - 280,000; Full time

Job summary

Citi in Malaysia seeks an experienced Project Manager and Business Analyst to lead client initiatives within Fund Accounting, Middle Office and Transfer Agency. The role blends project leadership with advanced analysis to shape strategic decisions and drive operational change.

The successful candidate will manage diverse projects, coordinate with Product and Technology, and influence senior stakeholders and external clients through strong communication and diplomacy.

Qualifications

• 5+ years in Project Management, Business Analysis, or related improvement areas (e.g., Lean).
• Proven client-facing experience and ability to influence external clients.
• Experience with asset management or investor services is desirable.
• Strong understanding of PM/BA methodologies; PMP/CBAP advantageous.
• Excellent command of English; able to operate in a fast-paced environment.

Responsibilities

• Lead and coordinate multiple complex projects across Operations with Product, Technology, and clients.
• Provide sophisticated analysis to define problems and influence strategic decisions.
• Formulate detailed project plans with effort and cost analyses to mitigate risks.
• Build and lead project teams; act as SME to guide stakeholders.
• Serve as trusted partner to clients and internal partners; communicate diplomatically.
• Identify, manage, and escalate risks and controls as needed.
• Drive innovation and process improvements to differentiate Citi's services.

Skills

Stakeholder management

Analytical thinking

Problem solving

Leadership

English proficiency

Project coordination

Education

Bachelor’s degree

Master’s degree preferred

Tools

PM methods

Job description

We are seeking a strategic and experienced professional to join our Investor Services Operations Change team in a Project Manager and Business Analyst role. This position is critical for leading and shaping client initiatives within our Fund Accounting, Middle Office and Transfer Agency businesses.

The ideal candidate will be a recognized technical authority who can drive operational change, filter and validate complex material from multiple sources, and contribute to the directional strategy of the business. This role requires a unique blend of project leadership, sophisticated analysis, and the ability to influence and guide senior stakeholders, internal teams, and external clients. As a key partner to international investment institutions, a high degree of professionalism and diplomacy is essential.

Key Responsibilities

• Project & Program Leadership: Lead, coordinate, and successfully implement multiple, complex projects and programs across Operations, in close partnership with Product, Technology, and external clients.
• Strategic Analysis: Provide sophisticated analysis and interpretive thinking to define complex problems, complete complex analysis, and influence strategic functional decisions.
• Planning & Execution: Formulate detailed project plans, including analysis of effort, cost, and impact on various Citi businesses to ensure timely execution and mitigate potential risks.
• Team Management: Build, manage, and lead effective project teams, which may include the direct or indirect management of Business Analysts and other project members. Act as a Subject Matter Expert to guide senior stakeholders and team members.
• Stakeholder & Client Partnership: Act as a trusted partner to clients and internal business partners. Guide, influence, and convince others through strong communication and diplomacy skills.
• Risk & Control: Proactively identify, manage, and escal…
• Innovation & Improvement: Challenge the status quo, display initiative, and drive competitive differentiation by proposing and implementing innovative solutions and process improvements.
• Documentation & Governance: Ensure all necessary project documentation is created and maintained to Citi standards and that all required project approvals are obtained.

Qualifications & Experience

• Experience: 5+ years of relevant experience in Project Management, Business Analysis, or operational improvement areas (e.g., Lean, re‑engineering programs).
• Client-Facing Skills: Proven experience in driving projects with external clients and the ability to influence them directly.
• Industry Knowledge: Experience working with asset management clients on various investment fund vehicles or in Investor Services operations is essential. A comprehensive understanding of how different business areas integrate to achieve objectives is required.
• Methodology: Strong understanding of project management or business analysis methodologies and tools. Project Management Body of Knowledge or Business Analysis Body of Knowledge standard and/or a Project Management Professional certification is advantageous.
• Core Skills:
  • Excellent command of English.
  • Strong analytical and problem-solving skills.
  • Proven ability to work in a fast‑paced environment under tight deadlines.
  • Demonstrated ability to independently prioritize tasks, manage personal capacity, and operate with a limited level of direct supervision.
  • An eagerness to grasp the Operations business and understand financial markets.
• Education: Bachelor’s/University degree required; Master’s degree is preferred.

Job Family Group:

Operations - Core

Job Family:

Data Management & System Operations

Time Type:

Full time

Most Relevant Skills

Please see the requirements listed above.

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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