Operational Readiness Intermediate Analyst

Citi; Kuala Lumpur; On-site; MYR 90,000 - 150,000; Full time

Job summary

Citi is seeking an Operational Readiness Analyst in Kuala Lumpur. You will work with technology, product, and operations teams to shape funds-related processes, lead project workstreams, and translate data into actionable outcomes to improve service quality across the business.

The role requires 5–7 years in analytics/operations, experience in transfer agency within funds, and a degree in Business, Accounting or Finance.

Qualifications

• 5–7 years of experience in analytical, operations, or business analysis roles.
• Transfer Agency experience within the funds industry.
• Experience in funds operations and processes.
• Ability to lead project tasks independently with minimal oversight.
• Strong written and verbal communication across technology, product and operations teams.
• Attention to detail when reviewing data and shaping recommendations.
• Bachelor’s Degree/University degree or equivalent in Business, Accounting or Finance.

Responsibilities

• Lead project workstreams independently from requirements gathering through delivery.
• Analyze internal and external market metrics to support decision-making across the function and client groups.
• Review data quality items, production reviews, and trending reports to identify patterns and risks.
• Segment complex data sets based on customer behavior to inform targeted recommendations.
• Prepare data quality reports and present analytical findings to management.
• Identify operational risks and support compliance with applicable laws, policies, and regulatory requirements.

Skills

Analytical skills

Project leadership

Data analysis

Communication

Attention to detail

Education

Bachelor's degree in Business/Accounting/Finance

Job description

At Citi, we get to connect millions of people across hundreds of cities and countries every day. And we've been doing it for more than 200 years. We do this through our unparalleled global network. We provide a broad range of financial services and products to our clients – whether they be consumers, corporations, governments or institutions – to help them meet their biggest opportunities and face the world's toughest challenges.

Shape your Career with Citi

Citi’s Securities Services (SS) supports our clients’ business by drawing on the strength of our unmatched global footprint, which provides them with access to local expertise and scalable solutions to support their ambitions.

In this role, you’re expected to:

As an Operational Readiness Analyst, you will work on business requirements and connect with technology, product, and operations teams, helping shape how Citi's funds-related processes run smoothly and efficiently. Working within the Business Analyst pool, you will lead project workstreams independently, translating data and stakeholder input into clear, actionable outcomes. This role offers the opportunity to apply your analytical skills to real operational challenges that directly affect service quality across the business.

Gather and analyze business requirements as an Operational Readiness Analyst, coordinating closely with technology, product, and operations teams.

• Lead project workstreams independently, driving tasks from requirements gathering through to delivery.
• Analyze internal and external market metrics to support decision-making across the function and client groups.
• Review data management items, including data quality issues, production reviews, and trending reports, to identify patterns and risks.
• Segment complex data sets based on customer behavior to inform targeted recommendations.
• Prepare data quality reports and present analytical findings to management, clearly communicating potential business impact.
• Recommend queries and reports that provide practical value to internal client groups.
• Identify operational risks and support compliance with applicable laws, policies, and regulatory requirements.

As a successful candidate, you’d ideally have the following skills and exposure:

• 5 to 7 years of relevant experience in an analytical, operations, or business analysis role.
• Transfer Agency experience within the funds industry.
• Experience in the funds industry, covering general fund operations and processes.
• Bachelor's degree or equivalent practical experience.
• Ability to lead project tasks independently with minimal oversight.
• Strong analytical skills for interpreting complex or variable data sets.
• Clear written and verbal communication skills for coordinating across technology, product, and operations teams.
• Attention to detail when reviewing data, identifying issues, and shaping recommendations.
• Bachelor’s Degree/University degree or equivalent experience in Business, Accounting or Finance

For instance:

• Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more. Coverage varies by country.
• (Optional) We believe all parents deserve time to adjust to parenthood and bond with the newest members of their families. That’s why in early 2020 we began rolling out our expanded Paid Parental Leave Policy to include Citi employees around the world.
• Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses.
• We have a variety of programs that help employees balance their work and life.

Working at Citi is far more than just a job. A career with us means joining a family of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

Job Family Group

Operations - Core

Job Family

Data Management & System Operations

Time Type

Full time

Most Relevant Skills

Please see the requirements listed above.

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View Citi’s EEO Policy Statement and the Know Your Rights poster.

https://jobs.citi.com/dei