Operations Assistant

Koperasi Khazanah Usahawan (KO-KHAWAN) Berhad; Kuala Lumpur; On-site; MYR 36,000 - 58,000; Full time

Benefits offered by this job

Performance Bonus

Staff Meal

Annual Leave

Medical and Hospitalisation Leave

EPF

EIS

SOCSO

Annual Bonus

Training Provided

Overtime Pay

5 Working Days

Company Trip

Flexible Working Hours

Job summary

Koperasi Khazanah Usahawan (KO-KHAWAN) Berhad in Kuala Lumpur is seeking a Customer Service Officer to join our banking operations. The role involves handling savings-related accounts, deposits, and customer inquiries with accuracy and professionalism.

The ideal candidate has 1–3 years in financial services or a customer-facing role, a Diploma/Degree in Banking & Finance or related field, and fresh graduates are welcome to apply. We offer structured processes and comprehensive benefits.

Qualifications

• Minimum Diploma in Banking & Finance, Business Administration, Accounting, or related field.
• Degree in Banking & Finance is an advantage.
• Fresh graduates are encouraged to apply.

Responsibilities

• 1. Savings & Deposit Account Management: Process customer savings account openings, closures, and account maintenance.
• 2. Customer Service & Support: Respond to customer inquiries regarding savings accounts, interest rates, and deposit products; assist with issues including lost passbooks, PIN resets, and disputes.
• 3. Documentation & Compliance: Ensure all customer documentation is complete, verified, and properly filed; comply with KYC/AML and BN M guidelines; maintain confidentiality.
• 4. Deposit Product Promotion: Educate customers on savings products; cross-sell or upsell; support promotional activities; refer to sales team.
• 5. Administrative & Operational Support: Prepare daily/weekly/monthly reports; reconcile cash; assist in regulatory submissions; support process improvements.
• 6. Record Keeping & Filing: Maintain accurate physical and digital records; ensure filing of applications; archive old records as policy.

Education

Minimum Diploma in Banking & Finance, Business Administration, Accounting, or related field

Degree in Banking & Finance is an advantage

Job description

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Requirement

Education:

• MinimumDiplomainBanking & Finance, Business Administration, Accounting, or related field
• Degreein Banking & Finance is anadvantage
• Fresh graduates areencouraged to apply

Experience:

• 1-3 yearsof experience in:
• Financial services (banking, cooperative, finance company)
• Insurance operations or customer service
• Any customer-facing role with transaction processing
• Fresh graduates with strong academic background and internship experience in banking/finance will be considered

Responsibility

1. Savings & Deposit Account Management

• Process customer savings account openings, closures, and account maintenance
• Handle deposit and withdrawal transactions accurately and promptly
• Update customer records and ensure data integrity in the system
• Issue passbooks, account statements, and deposit certificates as required
• Monitor account balances and flag unusual activities to supervisors

2. Customer Service & Support

• Respond to customer inquiries regarding savings accounts, interest rates, and deposit products
• Assist customers with account-related issues, including lost passbooks, PIN resets, and transaction disputes
• Provide clear explanations of savings product features, terms, and conditions
• Ensure high levels of customer satisfaction through professional and friendly service

3. Documentation & Compliance

• Ensure all customer documentation is complete, verified, and properly filed
• Comply withKnow Your Customer (KYC)andAnti-Money Laundering (AML)requirements
• Adhere toBank Negara Malaysia (BNM)guidelines and company policies
• Maintain confidentiality of customer information at all times
• Prepare reports for internal and external audits as required

4. Deposit Product Promotion

• Educate customers on available savings and deposit products
• Identify opportunities to cross-sell or upsell suitable products
• Support marketing campaigns and promotional activities related to savings products
• Refer potential customers to the sales or business development team

5. Administrative & Operational Support

• Prepare daily, weekly, and monthly reports on deposit collections and account activities
• Reconcile cash and transaction records at the end of each day
• Assist in preparing documents for regulatory submissions
• Support the operations team in process improvement initiatives

  6. Record Keeping & Filing

  • Maintain accurate physical and digital records of all savings accounts
  • Ensure timely and organized filing of customer application forms and supporting documents
  • Assist in archiving old records in accordance with company policy

  Benefits

  • Performance Bonus
  • Staff Meal
  • Annual Leave
  • Medical and Hospitalisation Leave
  • EPF
  • EIS
  • SOCSO
  • Annual Bonus
  • Training Provided
  • Overtime Pay
  • 5 Working Days
  • Company Trip
  • Flexible Working Hours