Junior Admin Operation

Koperasi Khazanah Usahawan (KO-KHAWAN) Berhad; Kuala Lumpur; On-site; MYR 40,000 - 58,000; Full time

Benefits offered by this job

Performance Bonus

Staff Meal

Annual Leave

Medical and Hospitalisation Leave

EPF

EIS

SOCSO

Annual Bonus

Training Provided

Overtime Pay

5 Working Days

Company Trip

Flexible Working Hours

Job summary

Jora Malaysia is seeking a banking operations officer based in Kuala Lumpur to handle savings and deposit accounts, while delivering friendly customer service.

You will process openings/closures, assist with deposits, withdrawals, passbooks, and statements, and ensure data accuracy and compliance with KYC/AML and BNM guidelines.

Fresh graduates are encouraged to apply; 1–3 years of experience in financial services or customer-facing roles is preferred.

Qualifications

• Diploma or higher in Banking & Finance, Business Administration, Accounting, or related field.
• Degree in Banking & Finance is an advantage.
• Fresh graduates are encouraged to apply.

Responsibilities

• Savings and deposit account management: openings, closures and maintenance.
• Handle deposit and withdrawal transactions accurately and promptly.
• Update customer records and ensure data integrity in the system.
• Issue passbooks, statements, and deposit certificates as required.
• Monitor balances and flag unusual activities to supervisors.
• Documentation and compliance with KYC/AML and BN Malaysia guidelines.

Skills

Customer service

Attention to detail

Education

Diploma in Banking & Finance

Degree in Banking & Finance (advantage)

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Requirement

Education:

• MinimumDiplomainBanking & Finance, Business Administration, Accounting, or related field
• Degreein Banking & Finance is anadvantage
• Fresh graduates areencouraged to apply

Experience:

• 1-3 yearsof experience in:
• Financial services (banking, cooperative, finance company)
• Insurance operations or customer service
• Any customer-facing role with transaction processing
• Fresh graduates with strong academic background and internship experience in banking/finance will be considered

Responsibility

1. Savings & Deposit Account Management

• Process customer savings account openings, closures, and account maintenance
• Handle deposit and withdrawal transactions accurately and promptly
• Update customer records and ensure data integrity in the system
• Issue passbooks, account statements, and deposit certificates as required
• Monitor account balances and flag unusual activities to supervisors

2. Customer Service & Support

• Respond to customer inquiries regarding savings accounts, interest rates, and deposit products
• Assist customers with account-related issues, including lost passbooks, PIN resets, and transaction disputes
• Provide clear explanations of savings product features, terms, and conditions
• Ensure high levels of customer satisfaction through professional and friendly service

3. Documentation & Compliance

• Ensure all customer documentation is complete, verified, and properly filed
• Comply withKnow Your Customer (KYC)andAnti-Money Laundering (AML)requirements
• Adhere toBank Negara Malaysia (BNM)guidelines and company policies
• Maintain confidentiality of customer information at all times
• Prepare reports for internal and external audits as required

4. Deposit Product Promotion

• Educate customers on available savings and deposit products
• Identify opportunities to cross-sell or upsell suitable products
• Support marketing campaigns and promotional activities related to savings products
• Refer potential customers to the sales or business development team

5. Administrative & Operational Support

• Prepare daily, weekly, and monthly reports on deposit collections and account activities
• Reconcile cash and transaction records at the end of each day
• Assist in preparing documents for regulatory submissions
• Support the operations team in process improvement initiatives

  6. Record Keeping & Filing

  • Maintain accurate physical and digital records of all savings accounts
  • Ensure timely and organized filing of customer application forms and supporting documents
  • Assist in archiving old records in accordance with company policy

  Benefits

  • Performance Bonus
  • Staff Meal
  • Annual Leave
  • Medical and Hospitalisation Leave
  • EPF
  • EIS
  • SOCSO
  • Annual Bonus
  • Training Provided
  • Overtime Pay
  • 5 Working Days
  • Company Trip
  • Flexible Working Hours