Operations & Admin Coordinator

LG Electronics (M) Sdn. Bhd.; Kuala Lumpur; On-site; MYR 67,000 - 100,000; Full time

Job summary

LG Electronics (M) Sdn. Bhd. is seeking an Operations Coordinator to coordinate daily hub activities, assign jobs to technicians and drivers, and monitor service progress to meet KPIs.

The role requires strong organizational and communication skills, experience in administration and operations, and the ability to work with multiple stakeholders to ensure timely delivery of services and inventory control. The successful candidate will handle stock movements, prepare reports, and support the hub

Qualifications

• Bachelor’s degree in Business Administration, Management, or a related field is preferred.
• 2-4 years of experience in administrative roles, preferably in operations or facilities management.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Experience with office management software and tools.
• Strong organizational and detail-oriented approach.

Responsibilities

• Coordinate and support daily hub operations to ensure smooth execution of installation, service and delivery activities.
• Plan and assign daily jobs to technicians and drivers based on manpower availability, location coverage, workload and service requirements.
• Monitor job progress, completion status and service performance to ensure operational KPIs are achieved.
• Follow up on pending, rescheduled and outstanding jobs, and coordinate with relevant stakeholders to ensure timely completion.
• Monitor and support operational KPIs including First Appointment Date, Service Maintenance Completion Success Rate and NPS targets.
• Manage inventory transactions and stock records through company systems, ensuring stock accuracy and proper documentation.
• Coordinate stock replenishment requirements with headquarters and monitor stock availability to support operational demand.
• Verify stock issuance and stock returns from technicians and ensure proper inventory control procedures are followed.
• Conduct daily stock monitoring and investigate stock discrepancies, shortages or variances when required.
• Monitor aging and slow-moving inventory and provide recommendations to improve stock utilization.
• Prepare and maintain operational reports including productivity, attendance, overtime, stock movement and claim reports.
• Review and verify employee claims, overtime submissions and supporting documents prior to management approval.
• Monitor employee attendance, leave records, punctuality and workforce availability to support operational planning.
• Coordinate issuance and tracking of tools, equipment, uniforms and PPE for operational personnel.
• Monitor company vehicle utilization, petrol card usage and operational readiness of vehicles.
• Handle customer escalations and coordinate resolution with the relevant operational teams.
• Conduct operational briefings and communicate daily priorities, updates and requirements to technicians, drivers and warehouse personnel.
• Monitor compliance with company SOPs, operational procedures and safety requirements.
• Support warehouse activities, including manual handling and movement of large appliances when operationally required.
• Provide administrative and operational support to Hub Management and perform any other duties assigned by management.

Skills

Organizational skills

Communication skills

Problem-solving skills

Team collaboration

Confidentiality

Education

Bachelor's degree in Business Administration/Management

Tools

Microsoft Office Suite

Office management software

Job description

LG Electronics (M) Sdn. Bhd. is seeking an Operations Coordinator to coordinate daily hub activities, assign jobs to technicians and drivers, and monitor service progress to meet KPIs.

The role requires strong organizational and communication skills, experience in administration and operations, and the ability to work with multiple stakeholders to ensure timely delivery of services and inventory control. The successful candidate will handle stock movements, prepare reports, and support the hub