Operation Manager/ PIC

Servay Evergreen Sdn Bhd; Kuala Penyu; On-site; MYR 90,000 - 120,000; Full time

Job summary

Servay Evergreen Sdn Bhd is seeking an experienced Operations Manager to oversee our retail stores across Sabah. This full-time role leads store managers, coordinates inventory, customer service, and daily operations to drive efficiency and growth in our supermarket/hypermarket network.

You will implement operational plans, monitor KPIs, coach teams, collaborate with buying and merchandising, and ensure compliance with health and safety standards.

Qualifications

• Proven track record in senior retail operations management (5+ years).
• Strong leadership and people management skills with the ability to inspire teams.
• Analytical mindset with attention to detail and problem solving.

Responsibilities

• Develop and implement store operation plans to maximise efficiency.
• Oversee daily operations of multiple Sabah stores and monitor KPIs.
• Lead, coach and motivate store managers to achieve targets and deliver service.

Skills

Leadership

People management

Inventory management

Analytics

Communication

Education

Degree in Business or Retail Management

Job description

About the role

As the Operations Manager at Servay, you will play a crucial role in ensuring the smooth and efficient running of our retail operations across our stores in Sabah. This full-time position will see you leading a team of store managers and overseeing all aspects of store operations, from inventory management to customer service. Your strategic leadership and operational expertise will be instrumental in driving the continued growth and success of our supermarket/hypermarket business.

What you'll be doing

• Develop and implement effective store operational plans and policies to maximise efficiency and productivity
• Oversee the daily operations of multiple retail stores, monitoring key performance metrics and taking corrective action as needed
• Lead, coach and motivate a team of store managers, empowering them to achieve their targets and deliver exceptional customer service
• Collaborate with the buying and merchandising teams to optimise inventory levels and ensure product availability
• Identify and address operational challenges, implementing process improvements to drive continuous enhancement
• Monitor and ensure compliance with all relevant health, safety and security regulations
• Develop and maintain strong relationships with key stakeholders, including suppliers and local authorities

What we're looking for

• Proven track record of at least 5 years in a senior retail operations management role, preferably within the supermarket/grocery industry
• Excellent leadership and people management skills, with the ability to inspire and motivate teams
• Strong commercial acumen and analytical skills, with a keen eye for detail and problem-solving
• Highly proficient in inventory management, supply chain logistics and performance monitoring
• Exceptional communication and interpersonal skills, with the ability to liaise effectively with diverse stakeholders
• Degree in Business, Retail Management or a related field

Our mission at Servay Parkwell is to providebetter qualities with lower pricing which is why we offer wide range of good quality products & food to make them affordable & pleased for everyone.

Servay Hypermarket & Parkwell Departmental Stores started established in Miri, Sarawak at 1990 as partner & provides different kinds of peoducts & services. After that, Servay Hypermarket & Parkwell Departmental Stores expanded the retail business within Sabah & now become one of leading local stores in East Malaysia.

Our mission at Servay Parkwell is to providebetter qualities with lower pricing which is why we offer wide range of good quality products & food to make them affordable & pleased for everyone.

Servay Hypermarket & Parkwell Departmental Stores started established in Miri, Sarawak at 1990 as partner & provides different kinds of peoducts & services. After that, Servay Hypermarket & Parkwell Departmental Stores expanded the retail business within Sabah & now become one of leading local stores in East Malaysia.