Customer Service

Servay Evergreen Sdn Bhd; Kuala Penyu; On-site; MYR 26,000 - 38,000; Full time

Benefits offered by this job

Competitive remuneration

Employee benefits

Job summary

Servay Evergreen Sdn Bhd is seeking a friendly Customer Service Assistant at our Sabah supermarket. You will help members with registration, points, redemptions and enquiries, ensuring a welcoming service counter and accurate record-keeping.

The role emphasizes clear communication, patient and helpful interactions, and teamwork, especially during peak periods. Prior supermarket or customer service experience is a plus.

Qualifications

• Good communication and interpersonal skills.
• Polite, patient, and helpful manner.
• Basic computer and data-entry skills.
• Attention to detail with handling customer information and redemptions.
• Ability to work well with a team during busy periods.
• Supermarket or customer service experience is an advantage.

Responsibilities

• Registering new members and updating membership details
• Assisting customers with membership points, rewards, and account enquiries
• Processing promotional redemptions and checking customer eligibility
• Answering questions about products, prices, promotions, and store services
• Handling customer feedback and complaints professionally, referring complex issues to the supervisor
• Recording membership activity, redemptions, and customer enquiries accurately
• Keeping the customer service counter organised and welcoming
• Following store procedures when handling customer information and promotional items

Skills

Good communication

Interpersonal skills

Polite and patient

Team player

Data entry basics

Basic computer skills

Job description

We are seeking a friendly and customer-focused Customer Service Assistant to join Servay Evergreen Sdn Bhd. Based at our supermarket, you will assist customers with membership services, promotional redemptions, and general enquiries.

What you'll be doing

• Registering new members and updating membership details
• Assisting customers with membership points, rewards, and account enquiries
• Processing promotional redemptions and checking customer eligibility
• Answering questions about products, prices, promotions, and store services
• Handling customer feedback and complaints professionally, referring complex issues to the supervisor
• Recording membership activity, redemptions, and customer enquiries accurately
• Keeping the customer service counter organised and welcoming
• Following store procedures when handling customer information and promotional items

What we’re looking for

• Good communication and interpersonal skills
• A polite, patient, and helpful manner
• Basic computer and data-entry skills
• Attention to detail when handling customer information and redemptions
• Ability to work well with a team and assist customers during busy periods
• Supermarket or customer service experience is an advantage

What we offer

At Servay Evergreen Sdn Bhd, we are committed to providing a supportive and inclusive work environment. We offer competitive remuneration, opportunities for career development, and a range of employee benefits to support your wellbeing.

About us

Servay Evergreen Sdn Bhd is a leading supermarket chain in Sabah, with a focus on providing high-quality products and exceptional customer service. Our mission is to be the preferred choice for grocery shopping in the region, and we pride ourselves on our strong commitment to the local community.

If you're excited to be part of our team, let's discuss how your skills and experience can contribute to the success of Servay Evergreen Sdn Bhd.

Our mission at Servay Parkwell is to providebetter qualities with lower pricing which is why we offer wide range of good quality products & food to make them affordable & pleased for everyone.

Servay Hypermarket & Parkwell Departmental Stores started established in Miri, Sarawak at 1990 as partner & provides different kinds of peoducts & services. After that, Servay Hypermarket & Parkwell Departmental Stores expanded the retail business within Sabah & now become one of leading local stores in East Malaysia.

Our mission at Servay Parkwell is to providebetter qualities with lower pricing which is why we offer wide range of good quality products & food to make them affordable & pleased for everyone.

Servay Hypermarket & Parkwell Departmental Stores started established in Miri, Sarawak at 1990 as partner & provides different kinds of peoducts & services. After that, Servay Hypermarket & Parkwell Departmental Stores expanded the retail business within Sabah & now become one of leading local stores in East Malaysia.