Operation Associate

IKEA; Kuching; On-site; MYR 24,000 - 32,000; Full time

Job summary

IKEA in Kuching, Sarawak, Malaysia is seeking an Operations Associate to provide excellent customer service, support stock replenishment and inventory, and assist at self-checkout. You will help maintain a clean, safe store environment and support Click & Collect and queue management.

The role offers exposure to multiple store operations and requires flexibility to work across areas. Ideal candidates are passionate about customer service, friendly and reliable, with attention to detail and the

Qualifications

• Passion for helping customers and working in a fast-paced retail environment.
• Friendly, reliable, and able to work with others.
• Good attention to detail and ability to follow procedures.

Responsibilities

• Provide excellent customer service across different areas of the store.
• Support stock replenishment, inventory accuracy, and product availability.
• Assist customers at self-checkout and resolve basic payment or operational issues.
• Support Click & Collect, customer collections, and queue management.
• Process customer returns according to company procedures.
• Help maintain a clean, safe, and well-organised shopping environment.
• Support IKEA Food operations with customer service and stock replenishment when required.
• Follow operational procedures, safety standards, and company requirements.
• Work across different operational areas based on business needs and priorities.

Skills

Customer service

Teamwork

Attention to detail

Digital tools

Job description

Company description

Our vision is to create a better everyday life for the many people. We do this by offering a wide range of well-designed, functional home furnishing products at prices so low that as many people as possible can afford them.

We work towards making sustainability a natural part of our everyday work. We are active in our communities, driving and supporting social initiatives that benefit children, women and the environment.

Job description

Do you enjoy helping customers and being part of a team that keeps things running smoothly? Join us as an Operation Associate and help create a safe, efficient, and enjoyable shopping experience for our customers.

Grow Your Career, Your Way

Whether you're starting your career, returning to work, or looking for greater flexibility, there's a place for you here.

• Gain hands-on retail experience in a dynamic environment.
• Learn new skills across different areas of store operations.
• Build your confidence and experience while working in a way that fits your life.

What You’ll Do

As an Operations Associate, you will:

• Provide excellent customer service across different areas of the store.
• Support stock replenishment, inventory accuracy, and product availability.
• Assist customers at self-checkout and help resolve basic payment or operational issues.
• Support Click & Collect, customer collections, and queue management.
• Process customer returns according to company procedures.
• Help maintain a clean, safe, and well-organised shopping environment.
• Support IKEA Food operations with customer service and stock replenishment when required.
• Follow operational procedures, safety standards, and company requirements.
• Work across different operational areas based on business needs and priorities.

What We’re Looking For

• Passion for customer service and helping people.
• Friendly, reliable, and able to work well with others.
• Comfortable working in a fast‑paced retail environment.
• Good attention to detail and ability to follow procedures.
• Flexible and willing to learn different tasks and responsibilities.
• Comfortable using digital tools and technology.
• Local Malaysians are encouraged to apply
• Above 18 years old
• Sales‑driven and enthusiastic about working with others in a team
• Able to work on rotating shifts, public holidays and weekends
• Able to work in a fast‑paced retail environment
• You take pride in how you present our product range to customers

Why Join Us?

• Opportunity to gain experience across multiple areas of retail operations.
• Supportive and inclusive team environment.
• Ongoing learning and development opportunities.
• Be part of a global brand that aims to create a better everyday life for many people.