Operation Assistant Manager

MKR Global Niaga (M) Sdn. Bhd.; Bandar Baru Bangi; On-site; MYR 42,000 - 65,000; Full time

Job summary

MKR Global Niaga (M) Sdn. Bhd. in Malaysia is seeking a skilled Operations Manager to oversee the cooked food supply business, ensuring timely service, client satisfaction, and adherence to quality and safety standards.

You will manage procurement, budgeting, and demand forecasting, lead the Purchasing team, and coordinate with suppliers and clients to resolve issues and improve efficiency. Travel between sites may be required.

Qualifications

• Diploma or degree in F&B management or related field.
• 3–5 years in F&B operations, catering, or contract catering.
• Experience managing food costs, purchasing, and supplier relations.
• Strong negotiation, communication, problem-solving and cost-control skills.
• Able to manage multiple operations and teams independently.
• Willing to travel between sites as required.

Responsibilities

• Oversee day-to-day operations of the cooked food supply business to ensure smooth service.
• Prepare and submit monthly P&L for each site including revenue and costs.
• Monitor orders and forecasts to support production planning and purchasing.
• Control food cost, purchasing and operational expenses against budgets.
• Supervise Purchasing team for sourcing ingredients and services.
• Liaise with suppliers for pricing, quality, availability, and delivery.
• Maintain client relationships and be the main contact for operations.
• Address client issues on menu supply, quality, safety, and service.
• Ensure food safety, hygiene and cleanliness across prep and dining areas.

Skills

Negotiation

Communication

Cost-control

Problem-solving

Multitasking

Travel readiness

Education

Diploma/Degree in F&B Management, Business Administration, Operations Management or related field

Job description

Responsible for overseeing the day-to-day operations of the cooked food supply business, ensuring smooth service delivery, client satisfaction, food quality and safety, while maintaining effective cost and purchasing controls.

Key responsibilities

Oversee daily operations and ensure food supply and service requirements are delivered efficiently and consistently.

Prepare and submit monthly Profit & Loss (P&L) reports for each sites, including revenue, food cost, manpower cost, operational expenses and overall profitability.

Monitor client orders and demand forecasts to ensure proper production planning and purchasing.

Control food cost, purchasing expenses and operational costs against orders and budget.

Supervise and coordinate the Purchasing team in sourcing food ingredients, supplies and services from suppliers.

Liaise with suppliers to ensure competitive pricing, quality, availability and timely delivery.

Manage and maintain good working relationships with clients and act as the key point of contact for operational matters.

Handle and resolve client issues relating to menu supply, food quality, food safety, hygiene, service delivery, manpower and other operational concerns.

Monitor food safety, hygiene and cleanliness standards across food preparation and dining areas.

Coordinate with internal teams to address manpower, logistics, procurement and operational issues.

Monitor operational performance and identify areas for improvement, cost savings and greater efficiency.

About you

Diploma/Degree in F&B Management, Business Administration, Operations Management or a related field.

Minimum 3–5 years of experience in F&B Operations, Catering, Institutional Catering, Contract Catering or Food Service Operations.

Experience in managing food costs, purchasing and supplier relationships is highly preferred.

Experience dealing directly with clients and handling operational issues is an advantage.

Strong negotiation, communication, problem-solving and cost-control skills.

Able to manage multiple operations and teams independently.

Willing to travel between operational sites when required.