Operation Manager - Johor Bahru

Beutea Malaysia; Johor Bahru; On-site; MYR 78,000 - 123,000; Full time

Benefits offered by this job

Annual Leave

EPF

SOCSO

EIS

Performance Bonus

Staff Discount

Training Provided

Overtime Pay

Medical and Hospitalisation Leave

Job summary

Beutea Malaysia is seeking a Head of Operations to oversee daily outlet activities across Johor Bahru, ensuring smooth workflow, adherence to SOPs, and exceptional customer experience.

The role leads outlet management teams, manages budgets, and drives profitability while coordinating marketing efforts and new outlet openings. Travel across outlets is required; degree in hospitality is preferred.

Qualifications

• Degree/Diploma in Hospitality or related field.
• Minimum 5 years of F&B operations experience, with 2–3 years in a managerial or multi-outlet role.
• Strong leadership and analytical skills; ability to drive P&L, cost controls, and performance management.

Responsibilities

• Oversee daily outlet operations to ensure smooth workflow, efficiency, and cross-outlet consistency.
• Ensure strict compliance with company policies, SOPs, and operating standards.
• Monitor service quality, food/beverage presentation, and overall customer experience.
• Oversee outlet maintenance, equipment servicing, and manage relationships with external vendors/contractors to minimize downtime.
• Recruit, train, mentor, and supervise outlet management teams (e.g., Outlet Managers, Supervisors, Tea Baristas).
• Oversee manpower planning, optimize labour deployment, and approve master staff schedules to minimize overtime.
• Conduct performance evaluations, implement succession planning, and provide coaching/disciplinary actions.
• Foster a positive working culture to drive staff retention and engagement.
• Manage budgets, sales targets, and cost controls (GP margins, food/ingredient, and labor costs).
• Analyze daily/monthly sales reports, P&L statements, and implement data-driven strategies to improve profitability.
• Monitor inventory levels, supply chain purchasing, and enforce wastage control measures.
• Identify opportunities to streamline operations and drive revenue growth.
• Support marketing campaigns, localized promotions, and new menu/product launches.
• Lead and coordinate new outlet openings (NROs) from setup to launch operations.

Skills

Leadership

Team Management

Communication

Analytical Skills

Problem Solving

Education

Degree/Diploma in Hospitality or related

Job description

• Oversee daily outlet operations to ensure smooth workflow, efficiency, and cross-outlet consistency.
• Ensure strict compliance with company policies, SOPs, and operating standards.
• Monitor service quality, food/beverage presentation, and overall customer experience.
• Oversee outlet maintenance, equipment servicing, and manage relationships with external vendors/contractors to minimize operational downtime.
• Staff Management
• Recruit, train, mentor, and supervise outlet management teams (e.g., Outlet Managers, Supervisors, Tea Baristas).
• Oversee manpower planning, optimize labour deployment, and approve master staff schedules to minimize unnecessary overtime.
• Conduct performance evaluations, implement succession planning, and provide structured coaching/disciplinary actions when necessary.
• Foster a positive working culture to drive staff retention and engagement.
• Manage budgets, sales targets, and strict cost controls (Gross Profit margins, food/ingredient costs, and labor costs).
• Analyze daily/monthly sales reports, P&L statements, and implement data-driven strategies to improve profitability.
• Monitor inventory levels, supply chain purchasing, and enforce strict wastage control measures.
• Customer Experience
• Handle customer feedback, complaints, and service recovery professionally
• Ensure high levels of customer satisfaction and retention
• Quality Safety & Regulation Compliance
• Ensure compliance with food safety standards (Halal requirements and KKM regulations)
• Maintain cleanliness and safety standards across outlets
• Conduct regular audits and inspections
• Business Development
• Identify opportunities to streamline operations, reduce bottlenecks, and drive revenue growth.
• Support the execution of marketing campaigns, localized promotions, and new menu/product launches.
• Actively lead and coordinate new outlet openings (NROs), from setup and manpower allocation to initial launch operations.

Job Responsibility

• Operations Management
• Oversee daily outlet operations to ensure smooth workflow, efficiency, and cross-outlet consistency.
• Ensure strict compliance with company policies, SOPs, and operating standards.
• Monitor service quality, food/beverage presentation, and overall customer experience.
• Oversee outlet maintenance, equipment servicing, and manage relationships with external vendors/contractors to minimize operational downtime.
• Staff Management
• Recruit, train, mentor, and supervise outlet management teams (e.g., Outlet Managers, Supervisors, Tea Baristas).
• Oversee manpower planning, optimize labour deployment, and approve master staff schedules to minimize unnecessary overtime.
• Conduct performance evaluations, implement succession planning, and provide structured coaching/disciplinary actions when necessary.
• Foster a positive working culture to drive staff retention and engagement.
• Financial Control
• Manage budgets, sales targets, and strict cost controls (Gross Profit margins, food/ingredient costs, and labor costs).
• Analyze daily/monthly sales reports, P&L statements, and implement data-driven strategies to improve profitability.
• Monitor inventory levels, supply chain purchasing, and enforce strict wastage control measures.
• Customer Experience
• Handle customer feedback, complaints, and service recovery professionally
• Ensure high levels of customer satisfaction and retention
• Quality Safety & Regulation Compliance
• Ensure compliance with food safety standards (Halal requirements and KKM regulations)
• Maintain cleanliness and safety standards across outlets
• Conduct regular audits and inspections
• Business Development
• Identify opportunities to streamline operations, reduce bottlenecks, and drive revenue growth.
• Support the execution of marketing campaigns, localized promotions, and new menu/product launches.
• Actively lead and coordinate new outlet openings (NROs), from setup and manpower allocation to initial launch operations.

Job Requirements

• Degree/Diploma in Hospitality, F&B Management, Business Management, or related field.
• Minimum 5 years of F&B operations experience, with 2–3 years in a managerial or multi-outlet role.
• Strong experience in multi-outlet operations, team management, manpower planning, and performance management.
• Good understanding of P&L, sales targets, food/labour costs, inventory, and wastage control.
• Knowledge of F&B SOPs, food safety, hygiene, Halal, and KKM requirements.
• Strong leadership, communication, problem-solving, and analytical skills.
• Proven ability to drive operational efficiency, customer satisfaction, and business performance.
• Experience in new outlet openings and operational setup is an added advantage.
• Hands-on, results-driven, and comfortable working in a fast-paced F&B environment.
• Willing to travel across outlets and work flexible hours when required.

Job Benefits

• Annual Leave
• EPF
• SOCSO
• EIS
• Performance Bonus
• Staff Discount
• Training Provided
• Overtime Pay
• Medical and Hospitalisation Leave