Onsite IT Support Specialist — Customer-Focused Tech Pro

Jump Retail; Kuala Lumpur; On-site; MYR 33,000 - 67,000; Full time

Benefits offered by this job

EPF

SOCSO

Annual Leave

Medical Leave

Health Insurance

Compassionate Leave

Marriage Leave

Maternity Leave

Parental Leave

Salary Increment

Transportation allowances

Nearby public transportation

Professional Career Development

Job summary

Jump Retail is hiring for a full-time onsite Technical Support/Customer Service role in Kuala Lumpur. You will handle first-line tech issues, assist customers via phone, email or in person, and document resolutions in our CRM.

Fluency in English and Bahasa Malaysia is required, with Mandarin a plus. The ideal candidate has 1–2 years in a related role, a proactive problem-solving attitude, and the ability to multitask in a fast-paced environment.

Qualifications

• SPM or equivalent qualification required.
• 1–2 years of proven experience in technical support or customer service.
• Strong technical knowledge and ability to troubleshoot common hardware and software.
• Excellent customer service with patient, empathetic communication.
• Fluent in English and Bahasa Malaysia; Mandarin is a plus.

Responsibilities

• Provide first-level technical support and troubleshooting for hardware, software, and network issues.
• Respond to customer inquiries via phone, email, and in person with excellent service.
• Diagnose and resolve problems; escalate complex issues when needed.
• Install and configure computer systems and peripherals; maintain optimal operation.
• Educate customers on features and basic troubleshooting steps.
• Maintain accurate records of interactions and resolutions in the CRM.
• Collaborate with sales/marketing to capture feedback for service improvements.
• Adhere to data security and privacy policies.

Skills

Technical support

Customer service

Multitasking

Communication

English proficiency

Mandarin advantage

Education

SPM / O Level

Tools

CRM

Job description

Jump Retail is hiring for a full-time onsite Technical Support/Customer Service role in Kuala Lumpur. You will handle first-line tech issues, assist customers via phone, email or in person, and document resolutions in our CRM.

Fluency in English and Bahasa Malaysia is required, with Mandarin a plus. The ideal candidate has 1–2 years in a related role, a proactive problem-solving attitude, and the ability to multitask in a fast-paced environment.