Tech-Savvy Customer Support Specialist

Jump Retail; Kuala Lumpur; On-site; MYR 24,000 - 40,000; Full time

Benefits offered by this job

EPF

SOCSO

Annual Leave

Medical Leave

Health Insurance

Compassionate Leave

Marriage Leave

Maternity Leave

Parental Leave

Salary Increment

Transportation allowances

Nearby public transportation

Professional Career Development

Job summary

Jump Retail in Kuala Lumpur is seeking a full-time onsite Technical Support/Customer Service Associate to assist customers with hardware, software, and network issues at Persiaran TRX.

The role requires 1–2 years in a tech support or customer service role, strong English and Bahasa Malaysia; Mandarin is a plus. A proactive, patient approach is essential for delivering excellent service and satisfaction.

Qualifications

• SPM or O-level qualification.
• 1–2 years in technical support or customer service.
• Strong technical knowledge, troubleshooting hardware and software.
• Excellent customer service with a patient, empathetic approach.
• Fluent in English and Bahasa Malaysia; Mandarin a plus.
• Willing to work full-time onsite at Persiaran TRX, Bandar Kuala Lumpur.
• Able to multitask and prioritize in a fast-paced environment.
• Proactive attitude toward problem solving and customer satisfaction.

Responsibilities

• Provide first-level technical support and troubleshooting for hardware, software, and network issues reported by customers, ensuring timely resolution.
• Respond to customer inquiries via phone, email, and in-person, delivering exceptional service by listening and providing accurate information.
• Diagnose and resolve technical problems related to company products and services; escalate complex issues when needed.
• Install, configure, and maintain computer systems, peripherals, and related software; ensure optimal functioning.
• Educate customers on product features, services, and basic troubleshooting steps.
• Maintain accurate records of customer interactions and resolutions in the CRM system.
• Collaborate with sales and marketing to gather customer feedback and identify service improvements.
• Adhere to company policies including data security and privacy protocols.

Skills

Technical troubleshooting

Customer service

English & BM

Problem solving

Education

SPM / O-level

Tools

CRM software

Windows OS

Microsoft Office

Ticketing system

Job description

Jump Retail in Kuala Lumpur is seeking a full-time onsite Technical Support/Customer Service Associate to assist customers with hardware, software, and network issues at Persiaran TRX.

The role requires 1–2 years in a tech support or customer service role, strong English and Bahasa Malaysia; Mandarin is a plus. A proactive, patient approach is essential for delivering excellent service and satisfaction.