Onsite Server & Storage Infra Engineer

GCIS SDN BHD; Johor; On-site; MYR 54,000 - 90,000; Full time

Job summary

GCIS SDN BHD is seeking an Onsite Infrastructure Support Engineer to provide hands-on support for enterprise servers, storage, and backup systems. The role requires troubleshooting onsite at data centres/offices in Johor and coordinating with remote L3 engineers.

You'll perform basic Linux and storage troubleshooting, assist with hardware maintenance, and ensure infrastructure reliability through routine checks and documentation.

Qualifications

• Diploma or Degree in IT, CS, Engineering, or related field.
• Minimum 2–3 years of experience supporting enterprise IT infrastructure, preferably in a data centre environment.
• Good working knowledge of Linux operating systems, enterprise servers, and storage technologies.
• Basic understanding of hardware troubleshooting, RAID, SAN/NAS storage, and networking.
• Experience with server hardware installation, replacement, and maintenance.
• Familiarity with ITIL processes, incident management, and change management.
• Good communication, problem-solving, and documentation skills.
• Willing to provide onsite support and participate in standby or after-hours support when required.

Responsibilities

• Provide onsite technical support for servers, storage, and backup infrastructure across data centres and offices in Johor.
• Act as remote hands & eyes for L3 engineers, assisting with hardware replacements, system reboots, cabling, and physical troubleshooting.
• Perform basic Linux, server, and storage troubleshooting, escalating complex issues to L3 support.
• Coordinate with hardware vendors for repairs, replacements, and maintenance activities.
• Conduct routine infrastructure health checks, physical inspections, and status reporting.
• Assist with OS patching, firmware upgrades, and system maintenance under L3 guidance.
• Maintain accurate hardware inventory, incident records, maintenance logs, and change documentation.
• Follow established incident, change, and asset management processes.
• Collaborate with internal technical teams, vendors, and service providers to maintain infrastructure reliability.

Skills

Linux knowledge

Servers

Storage technologies

ITIL processes

Communication skills

Problem-solving

Documentation skills

Education

Diploma or Degree in Information Technology, Computer Science, Engineering, or related field

Tools

Dell PowerEdge servers

WEKA storage solutions

Supermicro

Job description

GCIS SDN BHD is seeking an Onsite Infrastructure Support Engineer to provide hands-on support for enterprise servers, storage, and backup systems. The role requires troubleshooting onsite at data centres/offices in Johor and coordinating with remote L3 engineers.

You'll perform basic Linux and storage troubleshooting, assist with hardware maintenance, and ensure infrastructure reliability through routine checks and documentation.