Onsite Implementation & Customer Success – Malaysia

F6 Automotive Technology Co., Ltd.; Kuala Lumpur; Presencial; MYR 56.000 - 100.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Fixed allowances

Travel and petrol reimbursement

Annual performance review

Descripción de la vacante

F6 Automotive Technology Co., Ltd. is expanding into Malaysia and Southeast Asia, hiring a field-based role to deploy the system at workshops, train teams, and drive day-to-day usage while maintaining customer relationships.

The role focuses on system deployment, training, and ongoing support rather than software development, with on-site visits and hands-on data-driven coaching of local workshops.

Formación

• Malaysian citizen or PR; this salary level does not support an Employment Pass application.
• Diploma or degree in Automotive Technology, Automotive Engineering, IT or Business.
• 1–3 years' relevant experience in service/advisor, workshop management, SaaS implementation, customer success or technical support.
• Fluent Mandarin, plus working proficiency in English or Bahasa Malaysia.
• Valid Malaysian driving licence and own transport.
• Strong training and presentation skills, and a genuine service mindset.

Responsabilidades

• Onboard new workshops with on-site installation and configuration and hands-on training.
• Visit customers regularly and provide remote support; collect product feedback and report to product team.
• Monitor usage data for your portfolio and manage the full customer lifecycle.
• Maintain and update user manuals and training materials; share success stories and lead training sessions.
• Identify upsell and referral opportunities and work with the team to convert them.

Conocimientos

Mandarin fluency

English proficiency

Bahasa Malaysia proficiency

Training and presentation

Problem solving

Customer service mindset

Educación

Diploma/degree in Automotive Technology

Automotive Engineering

IT

Business

Descripción del empleo

F6 Automotive Technology Co., Ltd. is expanding into Malaysia and Southeast Asia, hiring a field-based role to deploy the system at workshops, train teams, and drive day-to-day usage while maintaining customer relationships.

The role focuses on system deployment, training, and ongoing support rather than software development, with on-site visits and hands-on data-driven coaching of local workshops.