Implementation Engineer

F6 Automotive Technology Co., Ltd.; Kuala Lumpur; On-site; MYR 56,000 - 100,000; Full time

Benefits offered by this job

Fixed allowances

Travel and petrol reimbursement

Annual performance review

Job summary

F6 Automotive Technology Co., Ltd. is expanding into Malaysia and Southeast Asia, hiring a field-based role to deploy the system at workshops, train teams, and drive day-to-day usage while maintaining customer relationships.

The role focuses on system deployment, training, and ongoing support rather than software development, with on-site visits and hands-on data-driven coaching of local workshops.

Qualifications

• Malaysian citizen or PR; this salary level does not support an Employment Pass application.
• Diploma or degree in Automotive Technology, Automotive Engineering, IT or Business.
• 1–3 years' relevant experience in service/advisor, workshop management, SaaS implementation, customer success or technical support.
• Fluent Mandarin, plus working proficiency in English or Bahasa Malaysia.
• Valid Malaysian driving licence and own transport.
• Strong training and presentation skills, and a genuine service mindset.

Responsibilities

• Onboard new workshops with on-site installation and configuration and hands-on training.
• Visit customers regularly and provide remote support; collect product feedback and report to product team.
• Monitor usage data for your portfolio and manage the full customer lifecycle.
• Maintain and update user manuals and training materials; share success stories and lead training sessions.
• Identify upsell and referral opportunities and work with the team to convert them.

Skills

Mandarin fluency

English proficiency

Bahasa Malaysia proficiency

Training and presentation

Problem solving

Customer service mindset

Education

Diploma/degree in Automotive Technology

Automotive Engineering

IT

Business

Job description

Employment is via our local EOR partner in Malaysia. Statutory contributions (EPF, SOCSO, EIS) are fully provided.

About F6F6 Automotive Technology Co., Ltd. (registered in China as Nanjing Aifulu Automotive Technology Co., Ltd.)

builds digital infrastructure for the automotive aftermarket. Founded in 2018 and headquartered in Nanjing, we provide an integrated smart management platform for repair workshops, connecting workshops, parts channels and brands. Cumulative R&D investment exceeds RMB 400 million.

Our platform serves 120,000+ repair workshops and 3 million technicians across China; more than 30,000 workshops are running our paid F6 Smart Workshop system. We have published the industry white paper for seven consecutive years and hold National High-Tech Enterprise status, with 20 granted invention patents, 71 software copyrights, and ISO 9001/27001/27701/14001 certification. Our team numbers over 200 people.

We are currently expanding into Malaysia and Southeast Asia, providing localised digital tools for automotive brands and dealer networks, while building our local team.

About the Role

This role is the last mile of our entry into the Malaysian market. Once a workshop signs up, you own it from go-live onwards: getting the system running on site, training the team, driving day‑to‑day usage, and maintaining the customer relationship — while identifying upsell and referral opportunities along the way.

The role combines system implementation, customer success and account growth. It is field-based: most of your week is spent at customer sites rather than in an office. It is not a software development role — no coding is required; the focus is on system deployment, training and customer support.

Key Responsibilities

Onboard new workshops: on‑site installation and configuration, basic data migration, and hands‑on training so the workshop team can operate the system independently.

Visit customers regularly and provide remote support; collect product feedback, consolidate it, and feed it back to the product team.

Monitor usage data for your portfolio, spot declining activity and churn risk early, and manage the full customer lifecycle.

Maintain and update user manuals and training materials; document and share customer success stories; run one‑to‑one and group training sessions to deepen product usage.

Identify upsell and referral opportunities in the course of service delivery, and work with the team to convert them.

Requirements

Malaysian citizen or PR. (This salary level does not support an Employment Pass application.)

Diploma or degree in Automotive Technology, Automotive Engineering, IT or Business.

1–3 years' relevant experience: Service Advisor in an automotive dealership, workshop management, or SaaS implementation, customer success or technical support.

Fluent Mandarin (to serve Mandarin‑speaking clients), plus working proficiency in English or Bahasa Malaysia (to serve local workshops).

Valid Malaysian driving licence and own transport.

Strong training and presentation skills, ability to solve problems on site, and a genuine service mindset.

Compensation and Benefits

Fixed allowances, plus travel and petrol reimbursement

Annual performance review