Onsite Field Tech Support Pro

Hewlett Packard Enterprise

Petaling Jaya

On-site

MYR 60,000 - 90,000

Full time

8 days ago

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Job summary

Hewlett Packard Enterprise is seeking a Field Technical Support professional to deliver on-site software services, installation, configuration, and troubleshooting for enterprise environments in customer locations. You will work within a team to manage complex incidents, align solutions with business needs, and drive customer satisfaction.

Ideal candidates have a technical degree with multiple years of hands-on experience in server environments and strong communication skills to interact with

Qualifications

Bachelor’s degree preferred or technical associate with 5–7 years of related experience.
Strong knowledge of server and enterprise systems.
Excellent communication and customer-facing skills.

Responsibilities

Apply advanced technical knowledge to operate server administration, security management, and performance monitoring in customer environments.
Provide on-site technical support for reactive and proactive customers.
Resolve incidents independently and with the team, maintaining high customer satisfaction.
Identify opportunities to deliver additional services and solutions to customers.
Lead and participate in escalation processes and cross-team programs.
Coach junior staff and share knowledge to improve delivery quality.

Skills

Server administration

Technical support

Customer relationship

Problem solving

Education

Bachelor’s degree preferred (technical field)

Job description

Ideal candidates have a technical degree with multiple years of hands-on experience in server environments and strong communication skills to interact with

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